helpful staff. building of character.

cold lobby. little indoor public seating

Beautiful and well appointed property. Staff was super friendly and helpful.

No parking. be prepared to valet, however, you knew that, as there is rarely parking anywhere in Europe.

architecture and comfort

nothing

The property has a rich historical background.

The concierge service level is below average. Also, booking tours through the hotel is not recommended. In addition, noise can be easily heard from outside or other rooms.

location amazing, very good room super comfortable bed

the SPA could be better

the staff was exceptional, the place is a beautiful XVIII Sevillian house , with modern facilities

the breakfast was mediocre, and the insulation could be improved, we heard people walking on the floor above us.

The hotel was fine, The staff were friendly enough but the quality of the rooms was more 4* than 5*.

The room was very long and narrow with two small windows at the end, so it was very dark, not what you expect for a 5* hotel or for the price.

Fantastic staff. Nothing was too much trouble.

Lighting in room 213 could be better - bedroom and bathroom very dark - suggest you try shaving in that light. Light switches confusing too. Your front steps could do with a handrail.

beautiful hotel, elegant, gracious atmosphere and wonderful staff

The gym was not very functional

good location / nice building/ friendly staff

not any eco friendly measures / no room shoes / not brush in the toilets / ….

nice old building lots of character

noisy

this is a beautiful former palace with a stunning setting.

my room was in a strange location away from all others which meant I was next to reception which was noisy and I could hear people walking and talking in the reception and people walking overhead in the rooms upstairs. i didn’t get a good sleep most nights

Gorgeous astonishingly high ceiling rooms. Bathroom was enormous and well appointed with massage showers. Staff were fantastic and greeted you with a cava as you checked in. I loved the feel of the quirky old Palace with the beautiful rooms in the centre of Saville.

The pool was the size of a jacuzzi. So be prepared. Gym wasn't really great either. Parking was off the property in a public garage.

It is a glorious hotel in a great location. Our room was stunning. We received fantastic service from the wonderful team there. It is so great this was our third visit!

Very minor - but the rooms can be a little dark at times

The location was great, in between the streets & super close walk to the center. The entrance, of course, was so magical which made the check-in process amazing - that & the lovely staff. They were so friendly and welcoming and super helpful with their recommendations around the city (each recommendation was on POINT.) Rooms were lovely and since we were on our honeymoon, we got upgraded to an amazing room on a terrace. Overall, I would stay there again and again. Bonus: the beds were like clouds. - Hana Akram