Immaculate hotel in a prefect location

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Location was the most important consideration but the hotel restaurant and our room were very good

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Location

The excellent location turns this underwhelming hotel into a tourist trap. Our room was extremely small. The double bed, or an attempt at one, was squeezed up against a wall. The room was extremely cramped. We could not move about in the room when we opened our bags. The breakfast was the final shocker. My wife’s hash browns were frozen, literally. (We actually could not believe that a 4 star hotel would serve up frozen food in this manner!). The eggs and mushrooms were draped in oil or fat. The breakfast was bad totally overpriced. This hotel, from our perspective, does not deserve the 4 star rating it apparently has.

Spotlessly clean.

Nothing!!!

Excellent location. Very small room but had all that was required. Very quiet, no disruptions.

Staff went above and beyond, My partner and I stayed for our 1 year anniversary and they put a lovely balloon prosecco chocolates and card for us. Special touch making the stay even better!

The location and the facilities in the room and in the hotel were excellent

The room was small. It is a cosy room so I understand the room will be smaller but it is very tight with two people in it

Bestmögliche Ausstattung in dem kleinen 6 qm- Zimmer (bequemes Bett, Wasserkocher, Bügelbrett und Bügeleisen, schönes Bad mit Shampoo etc.), tolle Lage in der Nähe der Themse und mehrerer U-Bahnstationen, tolles Frühstück mit viel Auswahl (ich nahm vegetarisches English Breakfast); es war möglich, auf die Zimmerreinigung zu verzichten - ich erhielt dann einen 7 Pfund-Gutschein, einlösbar im Restaurant oder der Bar. Natürlich gibt es auch größere Zimmer, aber das hätte mein Reisebudget überstiegen.

Das Fenster war etwas klein und nur einen Spalt zu öffnen; in der Gesamtbetrachtung fand ich das aber nicht schlimm

Everything especially the warm welcome for my birthday.

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Good location.

Aircon was useless so stuffy room unfortunately.

Excellent staff, lovely restaurant/bar, updated bathed

Room was very hot but fortunately the window opened

Location, cleanliness

Paid £200 for one night for a superior room the size of a wardrobe. The walls were paper thin so i could hear the people next door talking untill 2am. The tiny shower room flooded all over the floor when i had a shower the next morning.

The location, the hotel and the room were overall great, the breakfast was especially good.

No door on bathroom? No way to regulate the flow of water in the shower. Window only able to open for about 10cm.

Well, I loved absolutely everything about this hotel! Firstly, they left some goodies like coffee, water, chocolate, cookies... all for free, the cool thing is that the hotel has a cool sustainable initiative, as they offer free water via water filter on every floor, you can refill your bottle as many times as you want, and for free. Plus, as I didn't opt for housekeeping, I received a £7 voucher to use at the hotel bar! Everything was completely perfect, location, in the heart of Covent Garden, behind the hotel there are several restaurant and pub options! I loved absolutely everything, the staff were very kind and attentive. I would go back without a shadow of a doubt!

The elevator was a bit slow and didn't seem to have a very intelligent system. Could be faster

The location. We did not have breakfast. Dinner was very tasty The warm welcome and the little touch they gave me for my birthday. It was so so appreciated. Will stay there again.

Location, facilities, cleanliness , staff

Nothing

Loved it and all the staff

I like how it was room was bright and open like the modern technology of where to find the room. Hospitality was great, as balloon was set for a birthday and a lovely card was given.

had no hooks to hang clothes in bathroom. pillows were to soft to my liking sorry, and mattress

Location to the theatre

The breakfast was cold and the staff in the restaurant serving the food obviously didn’t want to be there

Our room was clean, comfortable, and centrally located. Breakfast was fabulous, and the range of choices was excellent. A welcome treat was the all-inclusive mini bar. It was a lovely surprise

The only mirror in our room was in the bathroom. There was no mirror near any of the sockets to assist with drying hair, nor was there a mirror for applying makeup near the only armchair provided. The shower head was completely blocked with limescale, which was changed quickly when we reported it to reception, but I was amazed that this hadn't been picked up by housekeeping nor by any previous guests! It spoiled an otherwise lovely stay as we had no time to re-shower once the shower head was changed

The room and reception staff were brilliant and location was amazing

The cooked breakfast was very disappointing staff wernt listening to orders and food was cold on both days.

Amazing location and all in all a wonderful experience.

The ceilings in the shower are super low so if you’re like me (6ft+) you’re gonna have a fun time showering at an angle.

Classic traditional big hotel with well appointed common areas and friendly professional staff.

No criticisms!

Great location, staff were welcoming and room was lovely!

Some chairs in the foyer were a little tatty and need changing but other than that the hotel was great!

It was clean

I requested if I could checkout at 2pm only because we wanted to do our prayers before we left . The gentleman the day before says yes we could but on the day I called reception and the lady said there will be a £20 charge per hour …. I requested if she could not charge us as a good will gesture she says NO .. so we left early so I asked if I could pray anywhere else in the building she said NO prayer room … I didn’t need a room just a small space 😕😕😕😕

The room was really, really nice (superior single). But the reception looked dark, and worn down. And for us wo enjoy taking the stairs, the carpet and the staircase could certainly need a heavy brush up!

The entrance and the lobby. More light. More bright colors. Seemed really cold and impersonal, as there were no people working at the entrance beside the door opener. You have moved the reception area further back, which may be practical, but it gives the entrance a very cold and non-personal vibe.

Breakfast good but slightly overpriced at f not having cooked

Difficulty with closing shutters

Café da manhã muito bom, localização fantástica. Frigobar complimentary, o que é muito bom. Recepção atenciosa. Banheiro reformado. Voltando a Londres, certamente fico neste hotel novamente.

Quarto algo pequeno, porque estávamos em 3 pessoas. Para 2, tamanho adequado. Poderia ter porta no box, quando se toma banho precisa tomar muito cuidado para não molhar

Location was excellent, room spacious, friendly staff, good choice of menus

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Location Excellent Breakfast Friendly staff Reasonable price

Pillows were all too soft

Location excellent. Everything you need in the room. Friendly helpful staff

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