Good location, easy check out process, rooms comfortable

Took a while to check in as only one person seemed to be on the desk and the bar. Breakfast was very hectic and messy - not a nice environment. The air conditioning system was very loud so couldn’t be on if trying to sleep.

Location, parking

Breakfast was chaotic. No where to sit and food had run out.

Location was perfect for the Conference Centre and the price I secured was reasonable for a weekend rate. The included breakfast could have been great but ended up very disappointing, as were the facilities which were broken or faulty.

Room had no hair dryer, 2 lights were broken/bulbs were out, it smelt heavily of bleach, very loud air conditioning. Breakfast; no fresh fruit (and I was down in the ‘not busy’ period), broken coffee machines on both mornings, bacon had been left and just added to so was burnt. Not enough staff to clear and clean tables efficiently. No towels or anti bacterial wipes in fitness room, tv screens and both treadmills not working. No staff at desk to ask for assistance (helping in breakfast room)

Very close to the docks and very accessible

Cleanliness could have been better as there was a very long dark hair on the white lampshade and BBC 1 was the only channel that worked on the tv.

Letti comodi. Stanza abbastanza spaziosa. Colazione discreta e abbondante. Ottima posizione.

Personale non molto attento. Abbiamo richiesto un intervento per riparare la tendina oscurante della stanza ma non è arrivato nessuno a risolvere questo problema.

Unhelpful staff. Poor breakfast. Uncomfortable bed

Breakfast was satisfactory, Waffle machine not working

There was so much dust in the room, you could see it on all surfaces and it triggered my sons asthma, carpets not vacuumed

Clean and friendly

Nothing

Quite and comfortable

Lack of hair dryer the one in room was broken and we never received a replacement, the room was booked for 3 but only had 2 glasses and cups, the extra one we had were taken out the following morning.

Very clean

We had a lovely room overlooking the dock. Breakfast was included which was great to have before leaving for home. Very convenient location and felt safe in the area. Car park underground was also a plus and prebooked before.

The toilet door didnt really give you that much privacy

Clean, comfortable, great value for money,

2 things: 1. No toilet brush as "they don't provide it", which is a little bummer. 2. I asked for the double linen on our sofa bed, as I've got 2 kids with special needs and it's tricky for them to share. Unfortunately they didn't answer my message about it and didn't provide it :(

Location was brilliant

Small dining area & seemed short staffed

Shower broken No door on bathroom Room was not ready for check in time No breakfast, waiting 15 minutes for a refill of hot food

Location and secure parking

Breakfast was very poor

Staff were great. Spotless clean.

Absolutely nothing

clean accommodation

nil

The breakfast was good ! But limited choices in comparison to your Sheffield hotel that we stayed at the previous week. Location was good. The staff were excellent. Nice cosy room good value for money.

Limited choice for breakfast eg soy yogurt, dairy free milk, fruit. I understand it was a busy time! The breakfast area could have been managed better, it was chaotic, people stood eating as they didn’t get a table before their food! I understand it was Easter holidays, the staff had to deal with people not knowing what to do eg the waffle machine! Putting croissants in the toaster! The staff were excellent at this busy time! Car park charges a little high!

Niets

Gebouw was wat gedateerd, veel lawaai van verkeer en mensen, slechte isolatie. We hadden een kamer met uitzicht op de dokken geboekt en kregen dat niet. Tevens waren de gordijnen kapot en waren verschillende dingen afgebroken in de kamer. Verder zat er een gat in de buitenmuur… we kregen een andere kamer, opnieuw zonder uitzicht, maar met heel veel lawaai… Ontbijt was complete chaos, niets vers, weinig keuze. Het verblijf was volledig niet naar de verhouding van de prijs : meer dan 500 pond per nacht. Echt onbegrijpelijk en nog nooit meegemaakt.

Bedroom was very clean and comfortable

Breakfast was a disappointment. No staff around when we arrived, both coffee machines were not working, mess around waffle machine, and some dirty tables. Sofa bed uncomfortable

Everything good

Very poor that the property is cashless, should be allowed to choose how you pay

room and general facilities clean and comfortable

breakfast facilities tired and hot breakfast only average at best

OK sausage wasn't very nice

Had to move room because of sign on roof witch was to noisy then second room had blocked sink staff was really nice though

Room was comfortable and having breakfast included was good.

The heating system n the room was very noisy and irritating and sometimes very cold. The breakfast area could be a bit bigger as it was quite congested at times.

The breakfast was excellent, lots of choice. The location was excellent, central for all of the local attractions.

There wasn’t any thing that we didn’t like

Great location, clean room, friendly staff at the reception. We arrived to check -in after midnight due to our delayed flight, so we were offered with the free welcome drink.

-

Priced well

We ordered a sofa bed when booking, while there was a sofa bed there it wasn’t made up and there was no linen. We did tell reception as we left for the day, they said they’d have it sorted upon our return. We were late returning that night, It wasn’t sorted

The Hotel is very clean; rooms comfortable for two people sharing. Also very quiet. A varied breakfast and items running low replaced all the time.

Would have preferred the hotel to be closer to Liverpool One but still within a few minutes walk. Some of the staff at the Reception desk not friendly. Otherwise nothing negative about the hotel.

The room was ideal. The staff at the lobby was friendly.

The breakfast room is small and overcrowded. It would have been great to have something other than just butter on the toast, e.g., cheese, at breakfast.

Location. Staff were friendly. Small payment matter resolved very quickly and easily

Ladies toilets on day I arrived needed attention. Only bins cleaned in the room. Beds not made, small thing but nice to come back to a made bed after a day out. I always keep rooms tidy but when staying in a hotel I expect the small things to be taken care of.

Location was excellent. Easy check in, convenient parking! Friendly staff, great access to major landmarks

Nothing

The bed was a small for adults and two teenagers. The stuff was not helpful… The breakfast wasn’t good.