走路到新橋站很近，方便

Concierge was very pleasant and polite, assisting where he could despite my early arrival. Price to quality/location ratio is unbeatable, but remember to book early! Will be my go-to hotel whenever I have business engagements.

Gym and interior of the room could use some updating.

Well located and friendly staff

The room was extremely dated and there weren’t power points on both sides of the bed, meaning we had to use a power bank to charge things. The shower was awful - the temperature fluctuated constantly from cold to scalding meaning I was constantly concerned of burning my face or skin while showering. I wouldn’t recommend staying here again

Good location, very close to subway, close to Ginza big street.

Concierge’s service could be better.

Hotel bellissimo, pulito e con ristoranti sia dentro alla struttura che nelle vicinanze Big Sight ,quartiere fieristico, raggiungibile con la monorail in poche fermate dal cortile dell hotel

Good location

Rooms were very small and bed was pushed up against the wall.

ホテルの方々どなたも最高な接客で一つのものでもすぐにお部屋まで届けて頂けました。また色々とホテルに泊まる機会が多い私が3本の指に入るほどタオルの厚みも最高でした。

たまたまだと思いますが私の部屋はWi-Fiの入りがかなり悪かったです。

The location is brilliant. Close to many restaurants and shops.

The rooms are a little too small. We had the room with tower view which was very rewarding but the room was very small and couldn’t leave our suitcase open as it got crowded.

It was an ideal location for getting on a bullet train the next morning.

It was a tiny room that made suitcases hard to access.

Convenient to railway station, very clean and very comfortable

Nil

Location and price

The space of room little bit small and the there is no good variety for breakfast

It’s my 4th time here… I love their comfortable rooms and pajamas! Location is very good too.

Location

Bar value , and original room allocated was terrible small and dirty

銀座、新橋に近く、アクセスが良い。

清掃管理が不十分でした。

Room is ok. Carpets are very old and makes the rooms and corridors smell. There should not be carpets in rooms in this modern era. Location of hotel is very good.

Breakfast spread is very very poor, not the worst I have come across but certainly one of the worst. You get breakfast coupons which is very old fashioned and inefficient. The reception put me in a room which was convenient for them and not for me. Fortunately, the front office supervisor addressed the issue when raised which was appreciated. I did not try any of the hotel restaurants based on the breakfast quality.

The rooms were very spacious, location is excellent, there is a train station right in the basement, Ginza is walking distance, and catching taxis was very easy.

The breakfast! We got this hotel just for the advertised breakfast buffet. You have the option to go to 3 restaurants in the hotel building, all were terrible. Not only that, not all restaurants are available every day. So you have a choice of worse and worser.

スタッフの対応やすれ違う時も、爽やかに挨拶してくれた

喫煙所が狭く汚れていた

Helpful good for station

Nothing to dislike

Excellent location, quiet despite being on top of a busy station, good western style breakfast options.

Needs a refurb because it feels like a budget hotel even though it’s not. They don’t offer many options for family travellers (eg twin beds), but happy to accommodate requests for extra duvets etc.

location was great

Location

Rooms very small especially the bed.

Las increíbles vistas de que disponen.

Nada en particular

Returning stay

They stopped the direct bus service to Narita

Very friendly smart staff who were accommodating and knowledgeable. There to help 100% but not intrusive. We were impressed with the level of support we received in arrangements required for our travel. Location was great with public transportation nearby and bonus was being able to walk to Tsukuba open air food market area.

We couldn’t order substantial meal at all times but we managed. Being jet lagged our eating schedule was a bit off.

Central location easy to get around

Nothing

Outstanding location. Wonderful view of Tokyo from rooms. All rooms are at least 26 floors high.

Beds weren’t up to par for comfort with the rest of the room.

Staff were very attentive. wanting to do a good job and please the guests. Room was excellent. The hotel location couldn't be better. Overall excellent.

SINCE ARRIVING HOME MY CREDIT CARD HAS BEEN DEBITED ANOTHER $NZ636.96, BUT THERE IS NOTHING THAT SAYS WHAT IT IS FOR. COULD YOU PLEASE ADVISE IMMDEIATELY? I would really like the hotel to have an email address placed conspicuously on all documents. Some more detail on what's on in Tokyo in the next few days would be helpful, and just more information on events, activities

The view was magnificent.

Nothing.

Not the first time I've stayed here. Hotel is beautifully situated near Shiodome so easy access to pretty much everywhere. Facilities are good and staff lovely. Nice breakfast.

My nephew and niece were on a different floor which made seeing them difficult. Room keys only work for your own floor.