The beds. they are the best.

super dirty. The poll floor rugs were dirty, humid, and smelly. I stayed in room #1402 and the rugs were dirty. The hotel does not have a clean or luxury image

Great location near Av Paulista. The hotel is modern and has all the amenities you will require including a club lounge for this who book club rooms. The rooms are large. The hotel is great for Business or pleasure.

The room I stayed in only had a kettle and not a coffee machine. the carpet in the room looked tired.

I have stayed there before.

unfortunately the club hours were very limited.

Good location, clean and functional.

Quality of the service personnel.

Great stay. Good breakfast. Friendly , helpful staff. Very comfortable, quiet room.

Location was great.

Breakfast was good, not included in night stay

location is perfect

Very comfortable rooms and great location

N/A

Staff was super friendly and helpful.

When I booked I requested a balcony in the room but they did not have one available.

location and staff behavior

nothing

I chose the hotel because I had stayed iin the same hotel but in different countries, yet it wasnt a five star hotel in Sao Paulo. The hotel was quite old and the area was bad. maybe Avenida Paulista was a nice area before the panedmic but now it is scary - full of homeless people and it is dangerous to walk. The area around the hotel is very dark at night and the hotel is not well illuminated; Breakfast was good but expected more for 5 stars - no crepes, no fresh juices, no fish .... The room was very big and the view was very beautiful; there was a small balcony;

The hotel is very old. The bathroom in the first room wasnt good - the shower didnt wok and the sink was leaking on thefloor we had to change room and waste time; The area around the hotel is not safe - full of homeless people and drak ; every time you use the elevator you have to use your card which is horrible and frusttrating the santizers on the fllors and in the elevetors were always empty Breakfast was simple - repetetive and no crepes , no fish, no fresh juices , no varity of breads... no egg station, no noodles ....

location is excellent, the staff is amazing

furniture is a bit out dated, need to change the sofa’s

great location, amazing views, excellent staff attention, very nice room, the best breakfast ever with fresh fruits. Best christmas dinner of my life

we liked everything

top quality

top quality

all good