Gym was really good, even though a bit packed early in the morning. The staff was also super friendly

Elevator is a bit confusing to use and I met a couple of people struggling to use it during my stay.

Friendly, good location

Lack of water fountains

The location is amazing, but our room had a problem with the shower sink.

Our bathroom had an bad odor because of the sink.

The staff has been really kind, we travel with kids and they have shown a lot of patience. Breakfast was really good, and the family room very comfortable.

Probably the people at the gym but it seems is an outsourced service

Currency exchange is in next building. The breakfast was good. All the staff was kind and welcome. I would definitely stay in this hotel again if I go to Brazil next time.

Nothing really much. As 1 bed was close to dressing/powder room, it would have been nicer if there was a door to close.

Located niceley in Itaim Bibi. Restaurants, Bars, Shops within walking distance. Decent breakfast in packed breakfast room. Lobby currently under construction (23/05)

Prolongation of stay for one day not possible via Booking.com. The reception desk accepted the prolongation, but messed up with registering: no cleaning service, disabled key card, no towels, no minibar.... and no compensation. Barking dog all night in the neighbour room - no compensation. A little bit more good will and flexibility would not hurt....

The team , excellent customer service The breakfast

Facilities

Room layout ok

Lack of attentiveness of front desk staff

nothing

I forgot some food items in my frigobar, and when I called the staff about them, the items “disappeared”. I asked the security team to check the corridor cameras to confirm if someone took them and the staff answer was poor. very sad to be affected in my security in this way. the IHG group should develop better procedures and hire a more professional staff.

I forgot some items in the fridge and they’ “disappeared”. I’m very disappointed with the hotel procedure and answers.

Great location near bars and restaurants.

Very friendly staff

Breakfast buffet doesn’t open until 6:30

Nice staff, good breakfast, clean rooms. Excellent location!

Water pressure very low on 31st floor Little help getting early check in / late check out. Oh! No bath caps, cotton balls, etc in bathroom. I missed those items.

My executive room in the 30th floor is comfortably designed for business, with a spacious table and everything yiu actually need to make the stay comfortable and enjoyable. The breakfast is OK. It is my 4th time and I will surely come back again.

The gym on the first floor is probably open for non-guests as it is too busy.

very well located next to a variety of restaurants that you could reach by walking a small distance

there was a leak on the air-condition that soaked the sofa although it was fixed quickly by the staff

location is great

too noisy! there are no double windows too too noisy

I love the size of the room, it was perfect for a family with a baby and it was nice to have the kitchen with a microwave and refrigerator! I really love that there are 32 floors so if you stay on an upper floor you get a great view of the city. There is a very nice facility with a pool and a huge selection of workout equipment. the breakfast was great and there were a lot of foods and drinks to chose from daily. I also noticed some people requested other cooked items that were brought out to the table. the staff was great and made arrangements to hold our extra luggage while we took a short trip to Gramado which was a tremendous plus! there are some really great restaurants in the area within walking distance or a short Uber ride away. There is also a very nice courtyard when you exit to the back of the hotel with restaurants, shopping and outdoor seating that is really nice and even a Starbucks and McDonald’s. We were having problems with the internet but again the staff were really helpful and they fixed the problem immediately.

We used Uber a lot and they seemed to miss the entrance turn in but they eventually made it to the door.

pressa para o check out demasiada

The room 205 was very bad