Great location and interesting design.

The shower was nice and powerful, but the water runaway couldn’t keep up with it so the room flooded.

Die Lage des Hotels

Unfreundliches Personal an der Rezeption

Great location and really friendly staff.

Blind didn’t work and bathroom door didn’t close. Whilst the design is cool the room needs modernising & has clearly had a lot of use!! There was a squashed chocolate bar behind the chair that cleaners missed…

L emplacement

Les problèmes de ventilation, eau, l incompétence, le matériel défectueux, etc

Location was great for our theatre trips Clean Good facilities Lovely food Brilliant staff

The mirrors and no handles on doors - led to feeling disorientated Very noisy outside Concern that iPad took a while to come on when trying to sort lighting

Great location and excellent breakfast. Staff are superb, world class.

The fact music was pumping from 'somewhere'. bar or club until 2am. We stayed in a 5th floor room but it felt like we were on the dancefloor.

Die Lage und das Frühstück waren hervorragend

Der Preis ist sehr hoch

Upgraded to a suite due to a payment error. Wow, wow, wow! We had no words. It was incredible. And the food.....amazing

There's nothing we didn't like

The Best location and our room was lovely

Everything was perfect: service, location and the room. I really felt staff @ W took care of us. It was lovely, thank you!

Location and facilities were perfect

Nothing

Location is perfectly convenient

Modern , clean

The hotel staff were very attentive and helpful. The rooms were very quirky and modern.

Although the rooms are in a great location, we suffered a lot with the amount of noise that came from outside. We struggled to sleep and by 3am we had to go to reception and request a different room. Although this room was still very noisy, smaller and had two single beds for myself and my partner.

We have stayed at W hotels before so we anticipated the modern sophistication of this hotel but we were pleasantly surprised at the special features of the London W. Our room was spacious and we had a corner suit with wonderful views over Picadilly and Leicester. We loved the special touches such as the welcoming mats in the elevators throughout the day. The gym in this hotel is exceptional - one of the best hotel gyms we have experienced. The in-room goodies were very unique and we landed up purchasing quite a few which we loved using.

Terrible- bad service. Flooded room. Rude staff. Forgot our luggage, forgot to bring my partners cake ruined the surprise for his birthday. Incompetent staff- did not inform us of the closing times or facilities. I have raised this with the manager who has done nothing.

Everything was perfect

Nothing

good central location, great hotel, staff friendly.

The location was excellent ! Close to everything Bed extremely comfortable

Our room was on level one and very noisy and we had plenty of late night knocks on our door

gym location

no space for luggage in room. shower was dark

Room was nice, comfortable and quiet

A lot of time and messing about to book in

Couldn’t sleep at night v noisy

It’s more for youngsters who doesn’t like to sleep

Staff on the door were very friendly and helpful, great location too.

Booked for our wedding which the hotel knew, but they put us in the worst room possible which didn’t match the room we paid for. After complaining and getting very close to asking for a refund and going elsewhere, we were moved to the correct room. House keeping through away my medication so I had to get an emergency prescription the morning after my wedding. They forgot to pack my wedding dress into the car as I left, so had to turn around to get it. Said they will ‘try’ to find it (it’s worth £2000) and I had no apology.