Impressive views; also both breakfast and dinner were outstanding

Hotel with exceptional potential. Probably the only one of this level in Israel. But big problem with the staff at the reception. They answer no to all requests and create problems for nothing. In a hotel of this standing, it's really a shame. It ruins everything. After complaining to the PR, she apologizes and offers us a small perfume diffuser. It's light in the face of a stay that was supposed to be exceptional and spoiled by a staff. The management of the hotel should take inspiration from the practices in other 5 stars hotels. Normally, when a problem occurs, they are suppose to offer a substantial reduction in the event of default. Not a scented candle... The reception has to be completely reviewed. The rest of the hotel, including the restaurant, is exceptional

The staff at the reception answer no to all requests and create problems for nothing. In a hotel of this standing, it's really a shame. It ruins everything. After complaining to the PR, she apologizes and offers us a small perfume diffuser. It's light in the face of a stay that was supposed to be exceptional and spoiled by a staff. The management of the hotel should take inspiration from the practices in other 5 stars hotels. Normally, when a problem occurs, they are suppose to offer a substantial reduction in the event of default. Not a scented candle... The reception has to be completely reviewed. The rest of the hotel, including the restaurant, is exceptional

View. Breakfast

View - exceptional, good service

Breakfast on Saturday wasn't good, no specials, no normal coffee(no cappuccino, simple coffee that wasn't warm enough). Ants in hands basin in the room.

View is breathtaking. Food is exceptional and all round a very relaxing environment.

Would be nice if they could mask the view to the road and shops opposite at the back of the property.

magnificent location; very beautiful room and restaurant.

The room equipments were not always working (coffee machine) or missing (bottle opener); check-in was too long and unwelcoming; diner served at the restaurant was poorly cooked and the dining room was exceptionally noisy.

poor service level, ill informed staff, not a great bed, not dark enough rooms

Breakfast and dinner are really amazing. The facilities are nice and neatly arranged. Unfortunately the standards of service regarding room service and the cleanliness of the rooms ( closets and fridge were dirty) I would NOT expect in a 5 star hotel.

Unfortunately the standards of service regarding room service and the cleanliness of the rooms ( closets and fridge were dirty) I would NOT expect in a 5 star hotel.

Food was beautifully presented and plentiful. Setting wonderful. Staff were so helpful and friendly especially at dinner.

Nothing

once I checked in the guy at the reception informed me that it’s not worth it paying this amount of money for a nights. literally ruined my 3 hours drive!

good location , amazing staff, good food

way, way too expensive - at 820$ per night ( breakfast included ) you could spend it almost in any location worldwide for two nights

The waitress , Ofri (if i'm not wrong) was super nice and helpful and it really made us feel welcome. The lady in spa - Noa - masseuse - did an amazing job. The premises were clean and lovely. The property design is amazing. Bell boys were helpful too. We felt safe and taken care of. We were taken care of and at the same time nobody bothered us - we felt like at home, a very special feeling.

The charges for drinks - maybe the first drink should be included in the price of dinner and the following - at a charge. Other than that - everything was amazing!