Clean comfortable and convenient location

Given a dinner voucher but it didn’t apply to the night we stayed so paid full price for a very disappointing dinner

everything except the heating in the room which was difficult to control and noisy

inadequate heating

Location

Limited TV channels

The Surrey Hotel was a large, clean facility with lots of room options and services including a pool, small gym room, laundry, restaurant and bar. The building itself is very attractive, and there is a second building across the road full of motel rooms that is done up to look the same. We stayed in these rooms. We appreciated free parking and the proximity to the zoo. On maps I could see a park nearby to take my 18-month-old, but this turned out to be down a decommissioned rock-sliding slope behind our rooms, which then meant we were kind of contained to the room, which wasn't that big. Perfectly adequate for sleeping, but just a consideration if you'll be travelling with little.

I wish we'd chosen a room in the main hotel, rather than the "studio" motel block they have across the road. We missed out on adding breakfast to our booking as well as the use of the pool, and other guests used the balcony outside our room to smoke and socialise loudly through the night. Travelling with a baby, these factors affected our experience.

Good location, comfortable, good value.

Older style property, In need of a little maintenance. Use of beverage bottle for storage of washing up liquid, dangerous.

The staff were so lovely, friendly and provided great customer service. Great location, close to places that we have gone to see in Auckland. Our kids love that it has an indoor pool.

None

Das Hotel liegt in einer schönen Gegend. Die Stadtmitte kann man zu Fuß oder mit E-Scooter gut erreichen, wenn man etwas Zeit hat. Das Zimmer war modern und praktisch eingerichtet, mit 2 bequemen großen Betten.

Der Pool ist wohl eher für Kinder als kleiner Spaßpool gedacht. Auf die außen angebrachte Klimaanlage tropften lautstark die Kondenswassertropfen der oberhalb liegenden Klimaanlage. Ich persönlich mag nicht gerne Teppichboden.

Große Räume mit Küchenzeile und Parkplätzen

Sehr hellhörig und man bekommt wirklich alle Aktivitäten der Nachbarzimmer live mit