Everything. The staff, food, service!!! Everything was amazing.

Nothing.

Везде обман, даже в пятизвездочном отеле. Заселилась в отель перед отлетом с Коломбо на пол суток платив полные. На ресепшен с меня списали сразу и стоимость номера и еще и депозит в размере ~200 долларов, хотя на ресепшен говорили, что депозит заморозится и при выселении будут доступны. Я остановились на срок менее суток , обращаю еще раз внимание, в других отелях при таком сроке вообще депозит не берут. Каково было мое удивление, вернувшись в Россию обнаружить, что депозит был не заморожен а списан. Написала в отель, с вопросом почему списано 2 раза и где деньги, получила ответ , что они отправили деньги в их местный банк и они мне придут только в течение 14 дней. То есть , если бы я не увидела и не написала, просто списали 2 раза и все. В целом, почему я останавливаюсь на пол суток, а мои деньги должны где-то гулять 2 недели не понятно . Будте внимательны в этом отеле.

The friendliness of staff. Facilities inside premises. Felt very safe to roam around the premises at any time of the day.

There was a water leak in the shower which they fixed as soon as reported. Also we got interconnected rooms which was quite noisy

Very clean and fantastic restaurants.

The newer staff were not equipped to handle the guests. Were slow and confused

Breakfast was good and plentiful

1 the bathroom was a bit constricted 2. The a la Carter service at the coffee shop was reluctant, slow and when requested was unable to provide mustard and gave us raita instead 3. We had to tell the manager that, as we were on the executive floor, we were entitled to a discount on food. He should have given it automatically.

Convenient l, friendly staff.

The property was excellent

We stayed on the 9th floor and butler service was exceptional. The restaurants were very good and the executive lounge with the high tea and evening drinks was a nice bonus.

The room service quality was poor. We ended up ordering from the restaurants. But the room service quality needs a lot of work. We had a work around by ordering from the restaurants.

The staff were helpful and very friendly. The welcome drink was a nice touch after a day of travelling. The beds were comfy! The buffet breakfast had so many choices, it was great!