location and facilities

nothing

standard was excellent. staff amazing

nothing

Good facilities, good state of repair, comfortable bed, nice room

Reception staff with a very odd approach to service. At times almost excessively friendly and helpful and at others times either absent from reception or just ignoring guests. The worst (and totally inexcusable) was being made to wait for several minutes on check in (there were no other customers waiting) without any acknowledgement whilst the person on reception entered data into the computer until they were good and ready to deal with us. It’s inconvenient when paying customers trying to check in get in the way of getting the admin done! Almost as annoying was when the 24 hour gym could not be accessed by key card and there was no-one to be found at reception to help and after 15 minutes waiting and calling I just gave up . . . so much for reception being manned 24 hours a day. . .

Everything but the beds were extremely comfortable.

Nothing

Breakfast limited and chaotic , food items regularly running out creating delays in getting breakfast.

The breakfast was of a reasonable quality but definitely not worth the £22 cost. Having used the hotel once we found that a comparable meal could be found elsewhere at half the price or less.

The room was superb what a wonderful bed and the shower room was superb. Everywhere was spotless. would recommend it to anyone visiting Gibralta.

It’s not that I didn’t like it but some fresh fruit ie bananas ,apples, just some whole fruit would be nice.

Excellent hotel, lovely laid back feel, rooms beyond clean. Breakfast very good, roof top pool refreshing! The staff are amazing and nothing is too much trouble, highly recommended.

No negative comments

very nice hotel with lovely staff and close to everything

breakfast could’ve had more options like fruits etc

The hotel and staff were excellent. The room was excellent and the hotel is in a great location

The bar, on Monday evening, 27th February 2023, the Guinness, the Kronenbourg, the Heineken and the bitter all ran out so there was only bottled beer available which was more expensive. The bar staff were very apologetic but it is not what you would expect from a quality hotel.

the location is great. the hotel is of a high standard.

The staff are amazing.

an excellent comfortable hotel in a great location for seeing Gibraltar

loved it all

nice end of town walking distance to high street

bathroom show tray had hairs in. kettle base was mouldy. hairdryer was sticky and kept cutting out. bed was extremely soft

The hotel is in a good location and central just up a hill from the main street. The room was nice and had a view of the back of the Rock. There was a good coffee/ lunch spot on the main floor. Breakfast was on the top floor with great views.

The breakfast buffet was very disappointing even though the location was beautiful. We were charged for bottles of water which in a hotel of that calibre and in a city where you are not supposed to drink the water seemed very cheap on the part of the hotel.

Central

Expensive

Staff were friendly, gym facility is great, room is spacious (sadly did not have an ocean view, but instead a view going up to the rock).

Pool is not heated (therefore no one using it during January).