I really appreciated their response when I asked them to help to prepare a small cake to prepare my partner's bday, They were really into it and the mini pie was so tasty!

The first time I came to the reception for check in, they were really friendly, I forgot the name of the man who greeted me :( he is super helpful! But then they change the reception, the lady wasn't that friendly or helpful and she kinda ignored me tho

The premises are in prime location to stay and access to various locations. I chosen this property in line with Surabaya Expo and the breakfast was so good mixed with continental as well as Indonesian food . We have conducted one event with a capacity of 30 pax and the hall is beautiful and looks an international standard. The staffs are so cool and well in communication and very kind in support even though we have any doubt.

The interiors in the room can be reworked especially in the bottom portions. Since current light source can't work in laptops and Light in the room can be a little more bright

the location

2 treadmills among 3 are out of order Great gym but old machinery, not well care

The location of the hotel is nearby all amenities if you drive. Tunjungan plaza is probably 15 mins walk . By grab is IDR 15 000 or about SGD 2. No minimart nearby that I know of. The staff was very polite and the room is comfy but the lighting could be a bit brighter. The breakfast is not too bad.

Nothing I could fault

The location is strategic . Staff are very nice and helpful.

Location

Overcharging for children. Needs maintenance.

The room was really big for this price and I really liked its spacious design/arrangement. I also liked the bathroom and bathtub, with the glass window facing the room. The location was very convenient to travel around Surabaya (big mall within walking distance). I did not try other facilities in the hotel, but a brief walk gave me the impression that they were well kept.

The hotel looked much older now as compared to when I stayed here before. For example, the towels were not as 'bright white' as before, the bathroom tap was a bit hard to turn, and things like that. The only minus point was the room had no ventilation, felt a bit dry and stuffy to me (even with the air conditioner turned on). The TV channels could be better too, at least with better signal.

Convenient walking-distance to shopping malls, bed is comfortable. overall enjoyed the time there.

mosquito

Location very close to Tunjungan Plaza

Lil bit look old for the drawer and wardrobe

Location is near the main attractions. The lobby smells nice. Room is big.

The towels are old.

the bed

the old view

The spacious room with city view and the bath up! Having a zen moment before flying back to the Netherlands

Breakfast

Near TP

The bathroom's door lil creepy, sounds so loud, i thought it would drop down

Location

Overall almost

Breakfast time should be opened earlier