Beautiful views and very friendly staff

That I didn’t stay longer

Location, views, clean, full comfort & great Shower pressure. Restaurant food fresh ingredients.

The $ limit of quantity allowed to exchange per day.

Lovely hotel .

Very expensive for what it is . I didn’t like being in property across the road from pool and spa .

Stayed 6 awful nights in total. Contacted this hotel 6 times over 3 months requesting an upgrade without any response...terrible communication. Check-in process took over 2 hours despite paying for an early check-in. Did not get the Deluxe Garden room we paid for. Was forced to pay more for a premium executive room, which was nowhere near the pool. This is despite them claiming there were no upgrades available. Room I paid more for was a dark hole with one tiny window and no natural light. No furniture, nowhere to put your luggage to keep it off the floor, and we only had carry-ons. Six hangers between three people. The fan wasn't working on arrival. The doorway was improperly sealed, thus the room was an ant highway. I woke up every night to an ant on my neck. They were on the beds, and under the bed sheets. I prepaid $168 for 4 breakfasts for 2 adults and 1 child, yet was hassled several times a day by numerous staff to pay the breakfast bill. This was an everyday occurrence. The staff, after being told by me that morning that I had a prepaid reservation with breakfast would wait for us to leave the pool area and then approach us again, demanding that we pay the breakfast bill. This happened every single day. We also regularly waited for over an hour at the pool before we were asked if we needed a drink. If you walked up to the bar, you were told to sit down. Unacceptable service standards for the money we paid. On roasting hot days, they would come around and take the umbrellas down so people would have to leave the pool area or be fryed. Got a welcome call on our fourth day. Housekeeping took the second room key from our room, which is a serious security issue. We were left with no fresh drinking water in our room for several days. Had to buy bottled water on the street. This was our third hotel stay on this trip. The other two were outstanding.

The staff were really helpful. Food was excellent.

pool views

The Porta Hotel Antigua was very well located in Antigua. The amenities and the layout was very nice !! The food was awesome.

Communication with some of the staff was somewhat difficult.

Very good restaurant. All sights in walking distance. Comfortable rooms. Friendly staff. Transfers well organized.

A bit busy over the week-end.