The location was amazing, rooftop bar was cute. Very friendly staff till a certain point.

The AC unit in our room was dripping cold water directly onto my friend's bed/pillow. On our last day a sizeable golf-sized piece of ice fell down from it and could have hurt my friend. Told staff about it and they did not seem to care. Before that moment, the staff had been very great.

the decor of the room and the hotel were beautiful! the staff was kind and helpful. the location was great!

I liked everything

In center of Antigua, can walk to anything, great rooftop restaurant

great breakfast!

no windows in room

The hotel was in the perfect location. walking distance to everything! The bed was comfortable, the rooms are clean. The restaurant was delicious and great service all around!

location, staff, cleanliness

horrible lighting, no chair in n the room, no full length mirror, could not get the tv to work

great location. beautiful rooftop.

The location is great and in the center of everything. There’s a restaurant upstairs. There was an AC in the room and the staff were very kind and attentive.

The room is a lot smaller than the pictures make it seem, you can barely walk into the bathroom and close the door behind you. You can hear everything through the walls.

it was very clean

the water filters in the rooms appeared dirty (was the only thing not clean)

location

somehow staff gave my suitcase to stranger people when they was leaving for different places- I totaled understand mistake but they laid to me ab it saying that someone left with the key for the room where baggage was kept. lucky i had airtag in my bag and i was able to see the location of my luggage and when i seen that was in airport area i had heart palpitations. I have ask manager when bag will arrive and he laid again saying in 5mins, i have asked him to call driver and check where is bag right now. Manager wasn’t that brave to come out from office talk to us ab and explained what happened instead he was sending reception staff. The girl said to us we can have anything from restaurant/bar so in the evening still waiting for a bag we went for something to eat-nothing crazy and waiter said its supposed to be just drinks for that inconvenience. we waited 5hrs for suitcase to be back in hotel. rooms smelling of terrible chemical products-which will effect your lungs or mustiness. If you can avoid this place. on check out another manager was having issue with towel which i have used. i have red hair so every time im washing hair dyer is coming off but this is just matter of washing. perhaps hotel should advertise that they not happy having people with colored hair. overall bad experience with extremely bad customer service. avoid avoid avoid

The ambience, it was quiet at night so it allowed to sleep well.

The daily cleaning was not done up until late in the day.

Property overall was very quaint and terrace had great views. Breakfast was awesome and staff were very friendly. Location was perfect as it’s right in the middle of the town

the room we stayed in was very small, and wished there was more space to move around. Also, some rooms had a very musty/mold odor. if you stay in the first floor, you might be exposed to a lot of noise from outside and other guests/lobby.

As usual the professional friendly staff always ready to satisfy my needs andnlisten my sugestions

There were a couple of room and restaurant situations that I talked about it with the MOD, that I am sure management will take care of and improve them.

the rooftop view

breakfast wasn’t that good but with wide variety. our room was tiny and smelly and the only window was to the hallway…

Good location, excellent included breakfast, parking included and pets welcome, but overpriced.

Front desk staff are courteous, but two different employees on different days had issues calculating the bill. Rooms are comfortable, but the walls are paper thin. We could hear entire conversations on both sides of the room. Not easy to rest if you’re a light sleeper. Given the price, I would have expected better soundproofing.

the staff is so wonderful and helpful

liked everything

location, cleanliness, and friendly staff.

noise