Good location. Long walkable beach but lots of rocks which is typical for this part of Mexico. Best food compared to any of the resorts or cruise lines we frequent. Secrets makes it easy to stay away from the families with children at Dreams if you prefer. Capers, the Italian restaurant, makes excellent lasagne similar to what we had in Florence. Oceana restaurant has perfectly prepared mahi mahi for lunch. Bordeaux the French restaurant was our fav. Can be an hour wait however. Their Salads and mains were terrific. Bernardo, the charming ice cream shop manager, makes spectacular crepe and ice cream deserts. He's unstoppable! Edgar is a fantastic concierge. Always very friendly, knowledgeable and helpful. All waiters and workers at Secrets went out of their way to make it a great vacation. Rooms and balconies are nice size and sound proof. Bed was super comfortable. Our room's furniture was worn but the comparatively low rates reflect that. Great value all-in-all. Entertainment was ok but we loved the Mardi Gras party. Tai Chia on the beach in the morning will be something I will never forget. Can walk to downtown PV which is a special place.

worn furniture in our room

Unfortunately, my boyfriend got food poisoning from one of the restaurants when he ate seafood. As a result we couldn’t take full advantage of the all inclusive.

Second stay at the Secrets in Puerto Vallarta. Opted for 3 rooms in the preferred tower and enjoyed the additional amenities – faster check in without timeshare hassle, a dedicated lounge with small buffet that is right on the walkway to the elevator and quite convenient. Excellent service from our butler, Carlos Miranda, and his partner Jose Becera. We saw Carlos many times throughout the day and he was consistently checking to make sure everything was going well and helped us out with all of our questions. There is entertainment every night in the lobby bar which engages the guests with singing and dancing. I also like that the hotel is showcasing local bands. This unique offering is one of the best features of the hotel and extremely popular with all of the guests. Also bigger shows in the amphitheatre almost every night. Secrets is adult only and has a benefit of being able to use the restaurants on the dream side. Reservations only required at the Teppanyaki restaurant and usually available somewhere on the property, Especially if you ate at 7 pm or earlier or after about 815. Food quality excellent at all restaurants and lots of fresh options at buffet. Bartenders will serve top shelf liquor and make any variety of drinks. The adult swim up bar is pleasant because the kids are on the other side. Lots of fun activities throughout the day about every half hour to hour or something is going on beer water volleyball, yoga, fishing, ping-pong. Usually lounge chairs available and can request from staff if nothing was available. Only limited one day because a reception was right on the pool deck.

The beach access has some rocky areas. Might bring water shoes next time.

Beautiful resort, well designed and comfortable rooms, clean, the pools and grounds are well maintained. The employees are friendly and courteous.

Limited food options for guests with dietary restrictions. Lot’s of deep fried and high sugary food options and not enough healthy plant-based options. If you are dairy and gluten intolerant, the options are also very limited. Regular upsells solicitations. When booking a 4 Diamond resort, we are looking for the ultimate peace of mind, without been regularly asked to either attend the “membership sales” presentation, get massages at the spa, book extra activities, etc.

the service and facilities

The service was incredible!

everything

n/a

Breakfast was good! Lots of assortment of different types of food. Everything we tried was fresh. The staff was friendly. Adult beverages were strong and the staff kept them coming! We did enjoy the different lunch and dinner options. For being an adults-only resort, we felt there was a lack of entertainment during the day and nightly entertainment was ok but was lacking Friday - Saturday.

We didn't like that upon check-in we were approached by a time-share representation (aka Loyalty program) to set-up a meeting while we are on short vacation. First, there were issues with our reservation, we booked preferred club. No one at the reception mentioned the amenities of booking preferred. Second, we were "upgraded" to the penthouse floor. Let's be clear, this was not an upgrade. We were on the top floor of the oldest part of the hotel. The floor was called preferred club, but there was nothing that made it feel that way. There was a desk when you walked up and a small area with a book shelf and bottled water at room temperature, and hot champagne. There was a fridge next to the stair way that held cold drinks. The butler in charge of the floor was only there for 30min the whole time during our stay. Our friends mentioned that there was a preferred club section that we had access to. Had they not mentioned it we wouldn't have known. Also, we all booked massages before we arrived and all our friends were aware of the hydro therapy session before their massages but we did not receive the same treatment beforehand. We didn't think to ask because we didn't know we had to ask. Overall, the hotel is ok, there are sections of the hotel that are new and others that are older.

I loved the service, food, views and drinks! it was all amazing

Nothing

The staff was excellent, friendly, welcoming.

No night life, no entertainment, no lounge for regular or preferred guest , no shows, no dancing

I picked this hotel for my post-covid honeymoon because I know Secrets is a reputable all-inclusive brand. Plus, it's in the city, which makes exploring very easy to do by Uber or Taxi. We received a free room upgrade with a plunge pool on the balcony that was FABULOUS. The room was huge and well kept. We had an ocean view and got to see the whales in the bay. Food was amazing at every location. Service was wonderful with everyone being extremely helpful. Literally loved almost everything about this resort.

We paid for the upgraded club membership, but didn't get much help from our concierge. He couldn't get us seats by the pool and in facet we only saw him twice. Nighttime entertainment was lacking, but there were some special events. Would have loved to have liquor bottles in the room. Getting a pool chair was an issue every day.

Breakfast was good but crowded. We were in the preferred club so we usually just grabbed a quick breakfast in the small club buffet and avoided the long lines and excess people at the larger breakfast area! You can also order room service instead

We do not normally travel to all-inclusive and we found the "service" to be a little over the top. We do not like to be waited on hand-and-foot. We felt a bit exploitative. However, the pressure to do the timeshare breakfast meeting was REDICULOUS! We were told that it was just an invitation and was not mandatory but the receptionist tried to not let us leave the property!!! Who does that? Do not sign anything no matter what they say or they may hold YOU against your will too!

I used the spa and it was great. Services were wonderful and staff were great. I had a deep massage with Zuleika and a wrap with Zarahi and they were both excellent. Other spa staff were also wonderful Evelyn, Zumara & Efumia. At the lobby bar Eduardo, Ivan, Caesar, Sergio and Jesus took good care of us. Adrian and Ricardo at the market place restaurant were very attentive and helpful. Mac at the reception was great. Bryan reception supervisor was patient with me when I had an issue while checking in but everything was resolved and great. Antonio at the concierge was extremely helpful when we had questions about our COVID tests and My Favorite was Rocio Otto at the concierge. She was one energetic and enthusiastic person. Last but not least our room attendant was more the pleasant. The room was spacious and we enjoyed our stay. The whole staff was helpful attentive and wonderful Thank you All !

Nothing

The food was amazing! We enjoyed having dinner at the different restaurants each night. We also loved that the location was close to the boardwalk and church/downtown area. The facilities and location were beautiful and we enjoyed watching the sunsets from our balcony.

I was not impressed with the cleanliness of the room. We upgraded to a preferred suite, and the jacuzzi was too dirty to use. The gym floor was also filthy. I also thought the beds and pillows were super lumpy and uncomfortable.

the food was pretty good for an all inclusive

it was over the top expensive and so noisy every night that you couldn’t think about sleeping before 11pm o thought this was going to be a luxurious relaxing time but it was horrible

beautiful property very clean.

The place was very clean. The staff was very pleasant and fun to chat with. Everything we asked for was accommodated.

The food, with the exception of the Chefs Table, was not good - overwhelmingly! French restaurant was awful, Oceania Restaurant was terrible. No meal was served hot! Not one. With the exception of French fries by the pool. Also all staff fine the issue we had was with their vendor who took advantage of us, and wouldn't even give a partial refund. And they try to get you to purchase a membership to all resorts. Totally NOT okay

The hotel needs a makeover asap! It’s truly falling apart. The food was really not great. Watered down drinks… it was not at all what I expected.

The hotel room

The food and service were excellent and worth price. The grounds were also spectacular with amazing views from everywhere.

Nothing.

online

Oscar was a amazing pool guy

Great

I really liked the food. Oceania, Italian and French restaurants were really nice. Good to have healthy options at the buffets - loved the sushi, ceviche, omelettes, crepes and smoothies. Gym was well equipped. Nice having tennis with a tennis coach. Beautiful beach setting, and amazing sunset view. Fairly quick by taxi into town, and also walkable too.

Too many light switches in the room - a bit confusing. Also, no snacks with drinks in the reception bar - it’d be nice to get a small bowl of pretzels or crisps with your drinks. It’d be great if the hotel could think how to be more sustainable at times - we went through so many plastic water bottles during the week.

Clean, friendly, good service, pretty good food

Breakfast options were basic but good. Chicken wings were not very good. Pools and loungers were very busy.