広いプール

対応が遅く、ヘアアイロンの貸し出しをフロントに電話依頼したが、中々持ってきてもらえず3回ほど電話して30分後位にやっと持ってきてくれた。

Location

The W hotel is not a 5 star Hotel and I don’t know how they can justify £564.00 per night for B & B We arrived at 11.30 and everything was closed we couldn’t get a drink it anything to eat. The breakfast room was like a canteen sitting so close to each other which was uncomfortable. We are we’re that disappointed we had to find another hotel and pack all our belongings and pay for a taxi to another hotel. This has been a very bad experience and spoilt our time in Sentosa. I use Booking.com all year round as you can see from my account and feel let down with this booking.

The breakfast buffet was ok. The staffs were very good with the service.

1) firstly, my hotel accommodation bond still not returned to my account. Why is taking this long? 21 days ? 2) the room lighting is bad/too dark and the switches are complicated by design - not ideal for family with kids. 3) some of the furniture and fixtures in room are quite worn and needs a facelift. There were dirt in gaps between the bed frames. 4) lift from the lobby doesn’t seem to go to ground level hence the extra hassle of walking down stairs to entrance And what’s the point of having a slow lift at the entrance that only goes up one level??? 5) cleaner broke the toilet paper holder on the wall and left no toilet paper after room service so I had to call reception to fix it while my family got stuck using the bathroom. 6) there’s no enough towels at the pool , they always runs out hence can’t use the pool at times while waiting for the towels get delivered - and it took ages 7) the quality of food isn’t great - more attention and care is needed especially for the room service menu. My pizza was cold when I received it. The overall breakfast buffet was ok and decent. However lacks variety so after a week I had to get breakfast elsewhere even though it’s free. The cold cut meats were not fresh, the dim sum section had the same thing every day. The scrambled eggs station needs to wait when is busy as it’s cook to order. The stir fry noodles were too oily. Not enough broth for the laksa noodles when served. 8) And my final point is that too many people waste their food. I see plates with full of food gets thrown away. Food with only a small bite and people just wasting food leaving it uneaten. And getting more food. The waiters just constantly happy to clean the table and dump the plates with full of food.

Beautiful location and great swimming pool. The breakfast was very good too.

It was super busy! Breakfast was hectic (but tasty).

Modern, funky, great aspect on the marina and next to the restaurants and bars. Breakfast was excellent in terms of quality and choice. Pool was large and waterslide for kids.

Stairs to reception. Toilet cubicles too small in the rooms.

Pool is small

Limited food choices

Breakfast was great, Chloe was fantastic remembered all our names and our coffee preferences and remembered our kids also. Pool was fantastic.

Everything

Nothing