it started with oonah at customer service- check in i was a little jetlagged and distraught and she was absolutely amazing, definately changed my day

nothing

The location is great!

Bathrooms are not maintained. Has a worn out look

Large room and good location.

Staff at front desk rude and slow. Breakfast very busy and unable to find table on a Sunday.

Good location with multiple restaurants attached to the property

The hotel looks wonderful on entry. However, once on our floor, the property was damp and dirty. The room was dusty, the bathrooms were mouldy. The carpets were in a terrible state. Walls were cracking with areas of lose plaster on the floor. The kitchen, while a full size, offered cutlery, plates etc. However there was no dishwashing liquid/cloth to clean up. We only stayed for 24 hours whilst in transit, if we were staying longer we would have looked for alternative accommodation.

The staff was excellent and there to provide any assistant.

No breakfast included for the room rate I've paid. The front desk assigned a smoking room without inform upfront. Was bit frustrated.

conveniently located

One of the concierge staff, Keith challenged me when he could not find the items stored with the hotel. I did not pay such a price for a hotel and definitely would not expect such display of hooliganism by the hotel staff

convenient

bad attitude of certain staff

The lights behind the beds is not working 、 can’t off , so is was on through the night , till I off the whole room , than I can have a good sleep 💤 Room 901 thanks 😊

Location

Outdated

High floor view, friendly atmosphere

During check in, it would be wonderful if the receptionist have automatically mention the outcome of my requests. I have to mention my high floor request else it may have to be changed if i was given a low floor. Then i have to ask for my late checkout request. Lastly, my 3rd request for extra 2 bath towels was not fulfilled when i entered the room. I have to call housekeeping to get them.

Restaurant staff / manager was very prompt in helping with seating, clearance etc.

We had to repeatedly ask for our room to be cleaned - I was told by the floor attendant that this was not her room and that she had told her colleague to clean it. We put on the Clean my Room sign at 10 am and the room was finally cleaned at 6 pm after requests. Sheets were not replaced even after 2 night of use. The rooms looked "Tired" - lighting is inadequate - only two lights near the bed and a table lamp for the entire room (other than vestibule). Shower cubicle is an after thought an is triangular allowing for no movement at all - you have to get out in reverse!

The location is great, aircon cold enough, rooms clean enough, towels decent enough.

The thing that really really annoyed me was the inability to get a decent cup of coffee at breakfast. I paid a lot of money to include breakfast into my one week stay, simply for convenience on a busy business trip. 5 mornings out of 7 there were no clean cups, I had to search and ask for one. Two mornings the beans had run out on one machine, and the other machine only served black coffee. The option to have a morning coffee is the basics, and staff should be on the ball enough to get this right and keep an eye on the status of cups!!! Grrrrrrrrrrrrrrrrrr.

location

The room is big, clean and comfort bed

A-Location! Respectful and Friendly staff

Customer friendly and amicable staff!

Location and staff member Randolph

Noisy pool area, website indicated that there would be a number of restaurants available to eat at but they were there weren’t . The corridors needed better cleaning but also needed to have flowers or vases or something or on the furniture to make it more appealing, teacups were washed in the bathroom which is a big no no. They should’ve been replaced. The hotel was advertised to be better than it was. The movie is on the TV where I am at men adventure programs the fast and the furious, nothing for women. Facility is outdated and needs to be freshened up with paint and maintenance.

No breakfast included.

The room I was given was old and smelly. Bathroom moldy, undersink cabinet old full of scratches. Bath tub has hole patch, ceiling needs repair, droops. I only stayed 1 night so i lived with it but it hurts that the charged me $199. US dollar. SMH.

The location was perfect! The pool was lovely and the staff were accommodating.