The staff were very kind and friendly. They were organised with the free shuttle bus, booking our breakfast and dinner time, cleaning our room, and paid private onsen. Then onsen was so relaxing but wished it was longer than 40mins. Our room was comfortable and had a beautiful view of Mt Fuji.

The free wifi had a very bad connection in our room. We had to go downstairs in the lobby for stronger connection.

staying in this hotel sure is the highlight of my japan trip. the place is super nice and has this traditional ryokan vibes. perfect for families. and the view was amazing. I can see both fuji-san and lake kawaguchiko. the onsen was amazing both indoor and outdoor. i feel relaxed. I actually take a picture at the outdoor onsen when I was the only person in the room just because the view was amazing

very very comfortable! great beds, great hot bath, terrific food and service

well , that hill thingy and the lake … what else ?

staff a bit stern food expensive and looked a bit grim ( allegedly)

1. Well service. 2. Nice view on the roof and in the room.

1. Old equipment 2. Meal is so so. but also nice service

Overall, I had a great experience. The Japanese style room enabled me to get a sense of how the Japanese traditional living used to be.... the tatami mats and yakuta slippers, the green tea had in cups for instance...My room was amazing....it had a fantastic view of Fuji san. On the first day of my arrival, it rained so I could not see Fuji san. But the next morning around 6 am, when I awoke and saw Fuji san, tall and majestic, I nearly fell out of my mattress in joy and amazement. It was a spiritual experience if anything. You can also get a gorgeous view of Fuji san and all other mountains and the Kawaguchiko lake from the terrace on the 5th floor. The outdoors bath in my room was perfect to drive all aches and pains away... I did not want to step out of it at all. The private dining experience attached to my room was simply delightful. So many kinds of delicious dishes and served so graciously by the hotel staff. The view from the dining room of the lake is gorgeous and an additional element of the meal. Most important of all is the kindness and understanding of the gentleman san at the hotel reception. Since I have a perceptible disability in one leg, they very kindly offered to drop and pick me up from the ropeway (Fuji view) and drop me at the Kawaguchiko station knowing it would be too far for me to walk to and back. I can never forget that.

It was perfect.

Rooms is nice with utensils for green tea. Meals are wonderful.

More sockets to suit nowadays lifes relaying on electronic devices and mobiles. Outdoor spa pool shall be bigger.

Had free shuttle bus

Too remote from famous spot and restaurants Facilities Look old Expensive

The food was great and had plenty of varieties. Love the view from the restaurant. My room has private onsen and can clearly see Mt Fuji. We had a great time there!

beautiful views of the lake and Fuji. the onsen has a great view too. the rooms are very traditional, the Kaiseki dinner and breakfast were delicious too. the staff is super attentive and friendly

could use some renovation. some of the traditional charm is in the old appearance but they could renovate to make it less worn.

Location

Not clean, hot springs and meals were nice but not that special

the location and room design was nice because i wanted to try japanese style hotel.

Both public and room terrace Spring hot water bath was nice. And i expected private bath would be real onsen water but it wasn’t. that was bit disappointing. otherwise everything else was great 😉

Position, the food, the view from the room, the staff helpfulness

it’s a bit old

Elaborated authentic Japanese dinner and breakfast was exceptional.

None to report

Staffs are helpful and so nice, great Mountain view from our room. breakfast and dinner are amazing and exquisite. Comfortable stay🥰

hotel facilities are a bit old.

good service, good food, good view

it’s far from the others place around. (restaurant, coffee shop, others)