目的地に近かった。

ロビーが狭い。

The location was just a min walk from the Shinjuku Gyoemmae station exit which was really helpful. The next closest Station Shinjuku San Chome was maybe 5 mins walk and also super convenient. The hotel is in front of the lovely Shinjuku Gardens. You can walk home from Shinjuku CBD in 10-15mins. Super convenient. The bed was actually comfy. We hate hard beds and were worried we would not be able to sleep (our last Tokyo hotel bed was like concrete) but the beds were surprisingly comfortable. The thicker pillow was decent too! Loved the big doona it kept us warm but also cool Appreciated the refills of toiletry items like elastics, make up pads, cotton buds etc Staff were helpful when we had issues and could speak a little big of English which was helpful at those time Staff were friendly The humidifier was helpful to get airflow into the room Loved having a bath, it was small but useable The room and hotel was clean Cleaners clean every day if you request or a min of every 3 days. Fresh days daily was a godsend. Loved you can use the dryer and washing machines at the hotel. The washing machine fits a small load so we had to use two washing machines, I believe it was 500Y each. they dryer unfortunately didn't dry our clothes very well even after two hours. Appreciated the clothes hooks and hangers Mini bar fridge provided

The view from our room was about 2m to a wall, this mean even with the window open you got very little day light in the room. We stayed for 14 nights so not getting any light in the room did get tedious after a while. The lift was a pain. We were on floor 2 so if you left at a peak time around check out you could be waiting a long time as the higher levels would fill the lift. One day we waited about 8 mins for a lift, so we tried to avoid leaving at 10am and didn't have to wait too long The room was fairly hot. We barely needed to use the heating. I was worried about being cold in the room but had to open the door in the middle of the night to get cool air into the room. It got quite stuffy. I love being warm and I was struggling. Storage was a challenge with two large suitcases, no drawers cupboard, mirror cabinet etc. One we put near the fridge so opening the fridge was a bit annoying and the other near the end of the bed so was hard to squeeze past all the time. The beds were not higher to store anything under there. We used the desk for our toiletries and stuff. Would have appreciated some extra hooks in the room as you can never have enough storage.

Die Lage ist wirklich sehr gut. Die U-Bahn Station ist nur wenige Meter entfernt. Das Ausgehviertel befindet sich gleich gegenüber. Der Onsen im Keller ist toll im Winter.

Man kann nicht auf die Treppe ausweichen, wenn der Fahrstuhl voll ist. Dadurch kann es passieren, dass man auch mal länger am Fahrstuhl warten muss.

The location was good and right next to a lovely park. The check-in process was hectic, there were so many people trying to check in and while they had staff there, there were kiosks which you had to check in at which made it less personable compared to other accommodation we’ve stayed at in Japan. Small room, but as to be expected with Tokyo.

The carpet was a little grubby and the bidet water and seat was cold.

The room was extremely small.

スタッフの方の対応がスムーズで良かった。 朝ご飯も美味しかった。

部屋が狭く、ユニットバスへのドアを開けるスペースが狭く出入りしにくい。

Well located, ok for 1 night

Rooms are small, if you open the windows there is a bad smell coming in, bed is quite soft

Close to subway

- unfriendly staff - two elevators for 15 floors (sometimes you wait up to 20 - 30 minutes to get out of the hotel, as there are no stairs) - very noisy customers and thin walls

It was clean

The room sizes and bathroom was so small

Mattress is too soft and low quality. Backache after sleeping on it

Room is extremely small. Can’t even walk with the luggage in the room. Mattress is low quality and too soft

キレイだった

地下だったので景色が見えなかったところが残念でした

Location

Room could be cleaner

LOVED having the free spa downstairs. We used it almost 2x day. The location was amazing - so close to destinations, train stations, and convenience stores, but not in the heart of it all so it was quieter. The comforter was really comfortable and beds were cozy. Rooms were small but that's to be expected in Japan. Nice toiletries and bidet.

We found ourselves always needing more towels but no big deal. We got hot in the rooms during sleep and we weren't exactly sure how to use the thermostat (Google Translate wasn't helping much). Elevators were fairly slow so plan ahead.

Perfekte Anbindung an zwei Bahnlinien, einiges in Gehreichweite. Preis-Leistung absolut in Ordnung.

Zimmer sehr klein, hab meinen Koffer grad so irgendwie unter dem Tisch öffnen können. Sauberkeit könnte besser sein, ist aber okay.

朝食が豪華で美味しくお部屋が綺麗だった 温泉が気持ちよくて露天風呂があったのが良かった

1秒チェックインを選択したのになぜかチェックインにかなり時間がかかった

Good location, 5-10min walk to Shinjuku station. Very quiet, didn’t hear any other guests when sleeping or outside noise

Very small room, hard to get into luggage and keep the place organised and tidy

Good location Nice smell in the lobby

Dust everywhere, curtains were probably never washed. They bring fresh towels every day though.

Very clean and great location. Staff was excellent with their communication.

Rooms are a little small but overall was not that big of a deal.

convenient location

sheet with stains. Mattress has changed the shape. only 1 bottle of water no matter how many days of stay.

Location

Room is sooooo small

Great location near Shinjuku Station, easy to access the main touristic parts of Tokyo. Staff super helpful.

Rooms are really small, impossible to open the window (and view on a wall, I could not see the day light). But I guess this is Tokyo standards.

The location was fantastic! Close to trains, Shinjuku central, parks, coffee and food.

We were sad not to be able to use the spa facilities due to our tattoos. We do understand that this is a cultural consideration. Maybe in future you could consider allowing an hour or two in the day reserved just for foreign and other guests with tattoos to enjoy the spa facilities, too?

was located in a good area friendly staff

rooms are very small

Well located. Access to washing machine (for a fee). Onsen, although we did not try it.

I was not expecting a big room, especially as we are both tall, but this room was very small and cramped. Had to 'Tetris' our luggage into the small floor space left, put the air-conditioning constantly to have some air and aeration for the towels to (try) to dry... felt a bit claustrophic. The hotel is packed, and the elevators very inefficient, so you spend quite a lot of time waiting to be able to go to your room, leave the hotel, or change floor (no stairs). Breakfast was not bad but with only a very reduced choice of either western or japanese food (and same things every day). Overall, apart from the location, I don't think it was great value for money.

Great location. Very good service with luggage.

No view, just the hotel stairs very close across.