Friendly staff, clean facilities and great location 8

Another guest talking loudly on the stairs at 6a

lovely setting and close to cafes

our room was on the road and it was quite noisy but other family had a room further back and loved it!

Peaceful and comfy matress

Microwave in my room did not work so ate my dinner cold as couldnt be bothered with oven and headboard made noise when I moved but fixed with a pillow behind it

Sleeping

Spa bath the hot water ran out

Great place to stay, family owned almost on Takapuna Beach Nicely appointed room comfortable bed Will be back

it was clean and cozy and easy parking

nothing

Nice and close to everything. Friendly cleaning staff and liked the dact that rooms serviced daily.

It was all ok

The room was ok, location was great. Cafe on the beach two doors down is great.

The staff were exceedingly rude and snobbish on check-in. We had been delayed by a day in arriving due to the cyclone and our flight having to stop in Rarotonga. We had notified them via email as soon as possible and they were informed that we were arriving a day late. When we checked in, extremely tired from a 40+ hour flight from Europe the staff seemed most worried about making sure we paid the first night. We were happy to pay, as we had booked the room for two nights, and knew anyway we would charge the lost night to travel insurance, but the staff (possibly owner lady) seemed far more concerned by this than anything to do with our comfort or making us feel welcome. When we told them that we were waiting for my parents to arrive later that night, they were very awkward about it, even though we had booked a two bedroom apartment. They didn't let us know that there was a driveway for them to access our room directly or give us any kind of helpful information. Despite having several bags, and the complex being relatively large, they didn't bother to show us the room, or walk us to it - just pointed in the vague direction and said 'up that path'. When my parents did arrive a few hours later (delayed by slips and closed roads due to Cyclone Gabrielle), we were both napping (unplanned but jet-lag got us), and the staff refused to tell them where we were staying, so that they could find out room, despite having specifically told them we were waiting for them and that they would need parking. My parents ended up having to knock on doors to find us. The room itself was fine, but we had expected something more upmarket. The whole place felt like a glorified motel, with snobby owners instead of a 4 star accomodation. The overall impression I got of this place was one of misplaced snobbishness, arrogance and people who didn't really want to be in the hospitality business.

Location

Beds

Location was great. Lovely cafe next door and beach 2 min away. Great restaurants 5 min walk away.

It was a little bit cluttered with too much furniture; and the outdoor area a bit closed in.

location was fantastic

Love the location, the kids wanted to stay on the city, but when arrived loved the vibe and said it felt like being in Aussie

Nothing

Didn’t have breakfast. The location was superb.

Nothing to dislike.

This was such a lovely place to stay. The location was perfect, the grounds were quiet, and the property had a good energy.

peaceful and close to beach

pool hadn’t been cleaned and wasn’t open

The quiet location

The weather