in the centre of city for easy commute

bed size was small. couldn’t fit

The location.

Everything else. The bedlinen was dirty and had holes (replaced after complaint). More importantly, the billing was a rip-off. The booking.com rate had been usd 310 for two rooms over two nights (usd 268 plus taxes). So far so good. At check-in, I was forced to pay in pkr, at a home-cooked rate of 215/usd, while the interbank rate on that day was 226.4/usd. "yes, you can pay in usd..... actually, we charge you in usd and you pay in pkr..... our CFO will call you to clarify the matter". Only that he didn't. And wasn't available at check-out either, two days later. The mediocre breakfast paled into insignificance, compared to being treated like a fool by incompetent staff implementing a fraudulent policy. Don't let a stay at this shambolic hotel spoil your experience of the amazing historic city.

location of the hotel is good, easy access to alot of places around

no smart tv in room, lighting wasn’t so good either. bed sheets were either not changed or not cleaned properly as there were stain spots on it. rest experience of staying was good.

I had the worst experience Mr.Qamar used unacceptable language and so disrespectful unprofessional rude and ignorant his behavior was unacceptable! Mr.Qamar need to take customer service classes and anger management classes!

The Location is pretty central, the housekeeping staff and room service staff are wonderful. The room was upgraded which was fantastic the room is pretty comfortable and the value for money compared to other hotels is pretty good

The reception staff at night were not much of a help I had to remind things again and again to get things done which was disappointing.

Staff was polite, courteous and helpful. Food was good.

The head rest of the bed had dirty spots. Some hair on the bed from the previous occupant. The long sitting stool cover was dirty.

Location, staff cooperation, value for money

Maintaince issues; hair dryer has broken, sheets had lint on them, floor was noisy

Charges are very high in terms for a short stay

Food

The security guards literally chasing me for tips

the location is quite convenient

the internet at the property doest work properly also I requested for queen bed the staff provided me 2 single bed room which they didnt change also during my 3 days stay, they are priced so high i paid quite a high amount where as when i checked other places they were quite cheaper

it was well furnished and nicely set up.

nothing

The staff

nothing.. pathetic service and short in facilities. AC does not work. simply waste of money

late in service and rooms are also not fully facilitated

Location

Clean and comfortable

Reception is too noisy and populated

Room and washroom was not clean. Washroom floor was dirty. Old TV screen. There is no tissue box in the bed room.