Everything in the apartment

Spa Hot Tub did not have Hot water even after complaining the issue wasn't fixed. The incline walk from the taxi drop off

We called to say we were on our way by train from Tasch and someone was there waiting as soon as we arrived they walked us up to the apartment and showed us in. The apartment was very spacious with a nice deck and slight view of the peak of Matterhorn mountain.

Didn’t realize what a hike it was to get to the apartment. A little difficult with our luggage’s. Disappointed that the floors were not clean and dust on the bathroom walls. Many broken accessories in the bathrooms.

Very spacious apartment

It took the hotel more than 30mins to send over a taxi to pick us up. And the apartment locates at the top of a long slope that nobody helps us with the luggage.

The condo/apartment was very modern, clean and spacious. Loved the sauna and steam room downstairs. Worked very well with our family.

There are a lot of steps and walking to get to the property.

Perfect views of Zermatt and the Matterhorn from the balcony on a clear day, the two 4-bedroom apartments were a comfortable size for our extended family, in fact this was one of the few places that could accommodate the size of our party with all the facilities we wished for! Good access to the communal washing machine and the fully equipped kitchen was great for making light meals including food for our babies. Fairly close to the supermarkets too which was lovely. Some of our family members enjoyed the jacuzzi as well.

It wasn't the cleanest of apartments - the areas under the couch and coffee table weren't swept, which were ok for the walking toddlers and the infants who were not yet mobile but my crawling baby picked up a lot of dust crawling around. The extraction fan in the non-ensuite bathroom wasn't great either, so the grouting could do with more of a scrub. We had issues with transport pick up/drop off and the concierge service - be sure to get mobile contact details prior to arrival because there was apparently a different train station exit to be picked up from (not the main exit) and the only way we could contact them was through the booking.com messaging system since the apartment line isn't manned during off-peak season! We got the contact details of the lovely apartment manager after check in but this was after over an hour's wait for the pickup with multiple babies who were getting fussy. Had similar issues with drop off to the station at the end of our stay, luckily we arranged it with the apartment manager because we had given our travel details through the booking.com messaging system well in advance but they only responded to us about transport arrangements hours after we had already left. Another minor point, the tumble dryer did not give accurate timings (washing machine was ok) and there were no clothes airers for each apartment, only the communal airers. A bit awkward to have people from different apartments standing around waiting for the tumble dryer to finish hours after it was supposed to.

large space and good location

NA

the apartment is very well made and all the minute details of comfortable stay of the guests is very well taken care of. The management was very kind and flexible on each count , be it late checkout or porter service and drop off. We really appreciate it and had a pleasant goodbye to the apartment.

it’s a long walk uphill to the apartment , specially with the luggage it can be difficult.

Staff was nice. Location

Sauna and steam room never warm enough