Glass water bottles and all day breakfast now that's superb

for sure a beautiful hotel with all facilities and overly good service nice swimming pool on the roof

food and drinks are ridiculously expensive. we took a cup of coffee just before leaving early in the morning and we were all shocked by what they charged!

my room had oily patches on the sheet. the staff don’t communicate to each other. I had extended my stay by 1 day and prepaid for it. still they called me and asked me to check out twice. very unhelpful and untrained staff. housekeeping staff was at least apologetic.

unclean sheets Wi-Fi is super slow half the staff in training

The fine dining restaurant was exceptional. I had dinner there with my partner but also with my work colleagues. The servcie was very good and the food quality was one of the best there was.

The flooring in the hotel room was a bit scuffed up and in some places had been badly dented in.

Was suppose to stay there for a night before flying out the next day. But when we arrived there we were told that our booking was canceled because we didn't updated our cc. Although it was updated and we had a confirmed booking and confirmed updated cc. Had to find another hotel right then and there.

Taxi drivers were brilliant. Buffet facilities for dinner and breakfast were excellent.

Prices were not made clear and there were various ‘add ones’ not explained. Later may be due to the lack of understanding of English. Staff took orders but nothing arrived, presumably because they had not understood. Booked a deluxe room but the room was ‘tired’ and quite small. Paint chipped and lone armchair stained. We booked a twin room but there was only one chair. In short not a 5 star hotel. Stayed at Radison Blue and the Mayfair on this trip and there was no comparison.

the staff misbehaved a lot with my parents and hurt their religious sentiments too, never using booking.com or Roseate House. I never expected this thing from a website like booking.com

ambience

the air con was setup from reception to stay at 20. we wanted a bit cooler. after complaining the staff came three times and assured us that they have replaced the filter and the room will be as cooler shortly which did not happen. I literally spent the whole night awake because it was too warm for me. after telling the reception about my stay they told me that the whole floor was setup at 20 which cannot be changed from the thermostat. I told them that it was very illogical for them to put up a thermostat when the customer can’t even change temperature according to our need. I even ask them what was the staff visited 3 times and Upon the last visit doing he said he replaced the filter around 1 am and the room would be cooler, they literally apologised and said we will keep in mind this doesn’t happen next time.