Cleanliness, Location, Ambience, Rooms

Behavior of the staff specially Valet and Pool Side.

Excellent Stay Our stay at Eros Hotel was excellent, the location of the hotel was very convenient. The room was spacious, clean, and tidy. The view from the room was awesome.The staff of the hotel were very helpful and really liked their service. We would like to stay in Eros Hotel in future as well.

Ambience and dinner

Pillows

Requests were taken into consideration. Also made some extra effort to surprise us as I had mentioned that I was coming right after getting married and will be leaving india shortly, so the staff made small decoration and put up a nice cake for us. thank you. I can surely recommend the place. The view of the city is quite nice and the hotel still hold it's old charm.

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Staff was very friendly. Breakfast with lots of options. Seize of the room.

Maintenance of the room. Price

Great food

Just a little delay during check in at front desk

comfortable

Breakfast options are great. also the location works great for me

I don't like the bathrooms, very very outdated bathrooms

Very dated decor and furniture. Old and dirty bathroom furnishings, front desk staff managed to incorrectly bill me twice, had to speak tk manager. Bathroom furnishings are very dates and bathtub is quite dirty with scruff marks. Please avoid this hotel, major improvement is needed

FOOD

Staff is totally lousy , response is atrocious , not reliable . Would not recommend anyone . Hospitality is zero. Whatever you may request they take ages to respond . ordered a aniversary cake , it was delivered after 3 hours of requested time after many calls to the reception . Ordered for baby food fr my 1 year daughter atrociously chilly and again staff response useless . I think the manager is not even interested in asking for feedback or taking care of customers .

Took ages to check and for the room to be assigned, even though all info was provided in advance

Being able to sit outside while eating breakfast. Nice breakfast buffet.

Hard to take a shower without getting floor very wet. The shower over bath was awkward. The bathroom seemed very dark too.

Very helpfull staff, as expected from a 5-star hotel in Delhi. But during the breakfast some of the personell will haunt you down to write a positive review on tripadvisor.

the location is great. and the lobby is good. the welcoming was nice too. the facilities outside the room are good.

the bathroom was not clean,the bathtub was very dirty and not well maintained. there are so many hidden fees. and the toilet was not well maintained.