The location is perfect, but the reception for the suites were about 50m away. No big deal, but we missed that information if it was provided.

No parking. There is a nearby parking garage, but it was 30CHF.

Breakfast was adequate, this is not a 5 star hotel, & Europeans generally have a lighter fare, so some comments were a little tough. We enjoyed ourselves very much. The staff was welcoming and VERY helpful. Clean room and a comfortable bed. Right in the center of activities and easy to access restaurants & the lake.

Room could use a little more light, but it is on a street where buildings block direct light. The reception office is easy to miss- go into the kiosk looking cafe & you'll get a warm welcome.

The bed and sofa bed were comfortable (hard mattress). Location was conveniently central, street on 2nd line parallel to the lake.

For the price, this room (Suite 3) was a total rip off. It is small and has very dark lighting, 2 standing lamps didnt work. Windows face the back building, so there's no view or light. Breakfast is in the main hotel building, but it's rather mediocre with tasteless cheese and cheap salami. They cram guests into a small room with no terrace and no view. They have a cafeteria with nice coffee mashine at the reception, but guests don't get this coffee included in breakfast... The city tax is ridiculously high. They charged us 5.25 CHF per person which has to be illegal. Othe places charge between 2.50 or 3.50 CHF.

We stayed at San Carlo Suite, which is a different building than the hotel where the reception and breakfast are. The room was comfortable but a bit smaller. The location was perfect to visit Lugano!

the breakfast! the buffet is a bit sad and not worthy of the price

The location. It was a cute and quiet space.. felt more like a studio apartment instead of a hotel

It had a terrible smell. At first it smelled like heavy toxic cleaning supplies. After that cleared out it smelled like sewage. It smelled like their was something wrong with their pipes.. and sewage was coming back up? Closing the bathroom door helped a little. Also the air conditioning did not work well. The room felt hot and stuffy. I didn’t complain because I was traveling a lot and I just used it mostly to store my larger luggage. I had pre paid it it in advance so i just kept it but Out of the two weeks that I had booked I think I may have only spent a total of three or four nights there. even when I was in town I ended up going to other hotels to sleep.. because I could not stand the smell.

Very spacious room (rare in the middle of a Swiss city at this price) with mini kitchen, sofa and table. The room was clean, well furnished and looked newly renovated. People have written that it was difficult to check-in, or finding the place, but the check-in is no longer automatic and you go to the San Carlo Hotel nearby (which is easy to find, and has a proper front desk). This front desk was manned by very friendly staff which also kept our luggage before and after check in. Excellent location on the edge of the main shopping street. About 10min walk from the Lugano Train station. You can also use the Funicular from the station down to the town level if you don't want to walk with your luggage, which then makes the walk shorter. This main shopping street is one road in from the road facing the lake, so perfect spot for a stroll around the lake

As others wrote, the lighting was quite dim, and there was very little sunlight coming in which did not help even during the day. Apart from that, everything else was fine.

Everything incredible

Simply fantastic, central location, great stuff Very quick check-in and check-out Standard breakfast, delicious I will come back, Lugano looks great from here

N/A

The breakfast was simple but nice. The reception staff were extremely welcoming and took the time to explain things to see using a city map. Because our room was a little bit away from the main hotel, the receptionist took the time to walk us to the room so we didn't have to find it ourselves. The room was super clean!

Quite a lot of white noise during the night, mainly from using the aircon/heat pump. When others use water in the building you can hear it, but that's pretty normal in an old building!

Perfect location, lovely staff.

spacious room, amazing location, smooth check-in and out.

The Nespresso machine was very dusty, many aspects of the room that were closed away were dusty.

Nice room and awesome location

Breakfast is very basic and below par for the suite.

Top Lage, modernes Apartment

Central

Rooms are very dark A bit noisy too

The bed was very comfortable and we liked the location

First of all, the room was very dark and there was no proper lighting available. Second, the extra bed for our child was not made up. We dismantled the sleeping couch ourselves, found a blanket in one of the closets but she had to sleep on a mattress without any Berliner. Third, breakfast was supposed to be included but upon arrival in the breakfast room at the nearby hotel San Carlo (150 meters) we found out that there were only 6 tables but many more guests. We therefor had to skip breakfast (or wait for quite a while). Finally, they overcharged us. I booked the room for CHF 253 though Booking.com but I was charged CHF 286 (both excl taxes). Will not stay again.

Super helpful and nice staff, perfectly located

Room was very comfy but a litte bit sombre. But highly recommandebal