Room, pool and restaurant

No didn't look like

Lovely hotel with exceptionally friendly and helpful staff. Rooms are tidy and cleaned every day. Swimming pool is a great bonus too.

Love the environment of the overall hotel, the staff there are friendly and was very helpful to share recommendations on local food to try and attractions to visit. Overall the room is clean and comfortable as well.

The location is quite far away from main attractions even though its easy to travel by Grab when we are there. But the plus point is that it's very near to the airport. For the hotel room that we stayed, the toilet bidet was a little broken. Also, the pillow feels a bit old and overused, the hotel should consider to change to better quality pillows. But for the price that we paid compared to hotels that are nearer to beach side or main attractions, overall is worth the price we pay.

Really well run. The staff were lovely and the food was really good. Overall it felt like a 5 star hotel when it came to service.

Bit far away from the main beach area but nothing a simple taxi drive can’t solve.

Breakfast was delicious.

Everything was good.

very clean and good price, serve with good breakfast. very friendly staff. house keeping is excellent

The Hotel had the possibility to rent scooters for 50RM per 24h. One should absolutely do so. As the location is too far away from the beaches but in the other hand perfectly in the middle to explore the whole island and not das from the airport the breakfast was amazing:)) the rooms are small but comfortable

The breakfast is good and tasty n hygeine but it would be better if have alternative menus for local dishes like mee rebus, mee kari,thosai, kampung fried rice and etc. There was not much choice for vegetarian foods

Pool area was good and the loungers comfy enough to relax on. The pool was refreshingly cool, but not cold. Breakfast was good although could have better western options. Staff were very friendly and helpful. Better than most of the 4* hotels we stayed in while visiting Malaysia. Gave us a late check out and access to the pool and facilities after we checked out and waited for our flight.

Location of the hotel was not near anything of real interest so had to take taxis everywhere during the day as there is no public transport in Langkawi. When we requested for ice to be brought to the room, we were charged for this.

Smooth and simple check in. The room was very clean. Loved the rooftop pool. Breakfast was great with lots of options.

The coffee at breakfast was awful, not drinkable whatsoever.

I literally could not fault this hotel. I loved everything about it. It is located near the airport and a little way from the main attractions. However, the Grab taxis were cheap so it worked perfectly. Also very little noise from the airport.

Nothing

Staff were excellent from checkin to restuarant staff. All very helpful and very polite.

Nothing

Very clean rooms Staffs are helpful

None

staff were really friendly and helpful, the breakfast buffet was amazing!

not super close to any beaches to walk to but only 10-15mins in a taxi

the place looked great from the photos and we were very excited to stay here. we found some cheaper places but decided to spend more to have a nicer hotel. reality was unfortunately very far from expectations. nothing really works here. we had to change room 3 times in 2 nights because the aircon was not working properly, they kept giving us another room where aircon still did not work. The staff did not particularly care about the issues we were having and acted as if changing room constantly was normal. internet was extremely slow. the room was very clean, the bed comfortable and the shower had great pressure. we really liked the rooftop swimming pool and the breakfast. but the issues with the aircon and the lack of responsiveness from the staff just ruined our stay. if they manage to improve these issues, it would definitely become a great hotel!

aircon and internet were not working and staff was not very helpful and knowledgable of how to handle issues with clients. the hotel staff clearly needs some training on customer service and the hot needs a manager who can run the property smoothly and sort out any issues

Everything

Nothing

Clean. all amenities and facilities are in great working condition. air cond and water heater were in top top working condition.

everything is good here.

Clean

The hotel is well maintained. The pool area is beautiful and clean

A bigger range of coffee options would have been appreciated.

Excellent