We had booked the 2 rooms as we were attending a wedding on Helshoogte Road. The wedding started at 16:00 and our booking confirmation stated we could book in at 14;00 giving us sufficient time to freshen up and get dressed for the function. We arrived just after 14:00, rang the doorbell many times and spent the next 30 minutes trying to gain access. We tried phoning the international number and send messages without success. There was a certain amount of panic from the 3 female members! I approached the neighbor who was very helpful and tried several numbers. We then looked at the letter box and it looked like there were keys inside. I had to force the lock and found 2 sets of keys which gave us access. I received a call at about 15:30 asking if we had arrived. Apparently a WhatsApp message was sent earlier explaining a self check in procedure. This message was only received later that evening. This was a very upsetting experience and created unnecessary stress to all of us. There was also only one bath towel in the double room and we had to "borrow" a towel from the second room.

Improve your communication and sort out the booking in process!

Lovely area, neat and clean. Easy to find. Would be great to book out the whole property for a weekend with friends!

I didn’t realise it was a shared living space (my own fault for not reading the details!). That said, we had our own bathroom and the fellow travellers were very respectful of the space.

The room was amazing and extremely clean. The check in instructions were crystal clear and easy to follow.

Location was perfect, just what we wanted

I was extremely satisfied with my stay

the place was very comfortable and luxurious. the location was great and safe

i did not appreciate being shouted at by the owner for arriving after the time I had indicated that I am likely to arrive. i was delayed in transit, both at the airport and on the road. I still arrived within the checkin window so i think it was rather unfair to shout at me for that. travellers get delayed all the time, it is the nature of travel