Hotel team were friendly and helpful

Nothing

Bra rum Personalen trevlig

Dåliga faciliteter Fick vänta vid frukosten varje dag

Rooms are big and clean. Good hotel for families.

So many restrictions on the pool. Especially for kids to play. Food by the pool was horrible. Extremely bad.

We stayed at the hotel for 7 nights with 2 kids - 3 and 7yrs. - We loved the fact the evening buffet was different each evening. - A.good sized kids pool and splash park. - The beach was well maintained. - The rooms were nice and clean.

We ordered room service multiple times and found it a little annoying that we were asked to pay on the spot. It would have been nice to be given the option to have things charged to our room which we could settle at the end of our stay. Same thing happened when we requested an additional bed - it was not brought up to the room until we went down to reception and paid for it.

A wonderful relaxing pool and beach area. Our room was a great size with a view to the swimming pool and beach. Room Service and food was fantastic. Service overall was brilliant. All staff were friendly and helpful.

Everything was perfect

Tout était parfait. Paradisiaque...

الاستقبال بشوش وخدمة الموظفين رائعة ، نظافة الشاطئ طلبت منهم تغيير غرفة واستجابو لي بوقت قصير

لا شيء

Location, beach and pool, especially the view from infinite pool to Dubai Marina.

Pool area is too small, it was difficult to find sun bad during the day. No much food choice, only one restaurant with limited food options and since it is in the Palm and away from everything, there were no other options for eating around hotel. Service at the beach not very good eather, long waiting, mixing up orders. Alcohol drinks are not served at the hotel

view, ambience and rooms were excellent. The staff is great

none

Everything was perfect perfect

Lovely hotel, super friendly and helpful staff who even gave us a little gift on arrival and a room upgrade. Thanks for a great nights say!

1. I like that this was non-alcohol and non-smoking hotel. Probably ok for the money <> value in this location 2. Nice option for those who wants some retreat and detox - a lot of fresh juices and other food which is related to your health. 3. Staff was very friendly and polite - they always tried to help even in one misunderstanding situation. They really try their best 4. Room cleaning guys were good as well and did their job professionally. 5. Good small pool for kids 6. Good breakfast 7. Spa with Ayurveda should be good for those who like this

0. Didn't write this from the beginning but now came back after reading the comments from other guests to edit my review specifically as it seems that management don't learn from their mistakes in the past. I'm not the only person with this weird challenge to pay for the drinks in the pool bar: FOR SOME REASONS IF YOU TAKE ANY JUICE IN THE POOL BAR - YOU HAVE TO KEEP CARD OR CASH WITH YOU TO PAY IMMEDIATELY!!?? when you tell them - guys, I'm swimming, certainly I don't have any cash or card with me - they give you the paper to fill in which is normal and ok and you usually pay when you check out from the hotel with these bills where your signature is on! but not well trained staff thinks this is actually 'backup' for them as they start chasing you around the hotel calling to your room number with the urgency to pay. THIS IS COMPLETE BS! And it seems that after many feedbacks nothing was changed! SHAME ON YOU GUYS! fix it, this is not chain quality and attitude for your frequent members. Accor management - keep an eye on this please 1. Photos and reality are different, hotel can be renovated and redesigned: it is on the Dubai Palm neighbouring to excellent hotels, and by default you expect something more. Probably bc of that they play with discount prices - be careful with your expectations 2. AC in the room was literally directed to the sleeping place (you can easily get cold from that so I had to cover my head with the pillow (!), never saw it in any hotels at all). 3. Sea area to swim was quite small and limited with the line like for kids (probably for safety it's good but really small especially while outgoing tide). But c'mon - you come to Dubai Palm certainly to have at least some sea swimming experience 4. Chef in the restaurant don't know what is meat steak at all: rib-eye was in fact wide and flat piece of meat (3-4 mm) completely well done (instead of medium well) > not steak at all.

Everything is lovely and the staff are just the best

Close to the beach

None

Staff went over and beyond their call of duty to be extra welcoming. Special mention to Suraj at the restaurant for making the Accor sign up process so smooth. Hamza was very helpful too.

Stunning views , very accommodating and made it really special for my daughters birthday. Would highly recommend it. Aqua dumbells was amazing

Spa prices and explanation of treatments need to be on more detail and there needs to be more treatments and possibly a daughter pamper package

The staff was ANAZING! They were very helpful with us Recommended for family trips

The room and bathrooms are a bit old And the pool was dirty also the one for the kids no heater in it..

The staff were fabulous, friendly and helpful. Great pool. comfortable beds, great food. overall just very relaxing.

It does take some time to get to the tourists attractions in the centre of town but the shuttle bus is good and being on the ocean was worth the distance.

Rooms well equipped and spacious

The location is far from everything. There is only one shuttle that can take you to the mall of the emirates . There could be more shuttles for more destinations The nearest mall is at 15 min by taxi .

wonderful and friendly staff. Special thanks to M. Anas Boushib for his hospitality and world class quality of service. From the check in to the check out, he delivered each time I asked for something with a unique sens of professionalism. highly recommended hotel!

the property was clean and modern and felt like it was well maintained.

I had no dislikes.

All the facilities are good and services.

We asked for late departure and upgrad coz iam genius in booking but they refused.