The facility and location was great. At the location we did not have hot water. We alerted Kasa and the facility but it was not resolved for our short stay The other problem was the disconnect between booking.com and Kasa. I updated my reservation on booking.com and it was confirmed on the app after they confirmed with the facility. Separately via email the facility denied the change but I never saw that email. We arrived expecting a 2 bedroom unit in a fully booked city for one night for 3 adults and were put in my original one bedroom unit that had one bed and no couch or sleeper. I was also charged for the upgrade but received a subsequent email that the price difference would be refunded. It still did not make up for the extreme inconvenience. My reservation on the app still says I had a 2 bedroom but I was provided only the one bed. These were coworkers. Not family or friends that I expected to share a bed with much less a bedroom. So we shared the awkward one bed and woke up to cold showers. Not great.

The messed up reservation and not having hot water

convenience to center , safety

no parking

Great location.

Coffee maker was broken and tile work being done between midnight and 6 am in the lobby the last night of our stay.

Gym, Location, pool area

our first room was not clean and needed a lot of TLC

This place was beautiful, clean, private, and a nice location. Excellent value for last minute booking and great amenities as well. My coworkers who stayed in hotel across the street were jealous :)

Unfortunately construction noise across the street began around 7:30 AM. Conflicting messaging on parking, but they made it right after checkout. Initial instructions on how to access the building were not clear.

Customer service

I loved the room. The bed was super comfortable and so we're the pillows. Everything was clean and we had everything we needed.

I didn't like that there was no instructions on how to get into the building, just the room.

Due to the photos of the studio and one bedroom jumbled together on booking.com. We thought we booked a room with a full kitchen which I needed for medical reasons. When we arrived, we realized the studio only had a microwave. The studio was small, very DARK, if you pulled up the shade you were in street level. We notified the management company. They were so lovely. The one bedroom was available, and they let us switch rooms. The one bedroom had a full kitchen, living room, bedroom with a lovely view of the city from the 14th floor. So thankful they were extremely helpful!!

We never received a parking permit for the attached parking garage, so we were fearful of being towed. Every day they said it was going to be delivered, but it never was.

Location was excellent. Also loved the fast internet and having laundry available.

Reception desk could be more welcoming. She appeared very lethargic. The bed was a bit hard.

It was a good location for why we came here. It was a beautiful building and the unit was pleasantly furnished. It was also very quiet.

For a chic place, it was a below average stay. The arrival procedure was sub-par: It was complicated to arrange to go in the front door, need a concierge to run the elevator for us to go up to the unit to get the entry key, THEN have to go around to the parking lot on the complete other side of the building (very expensive-$40/24 hrs with no in/out privileges) and re-enter building with luggage. The concierges on duty during our stay were all “filling in” for others and knew nothing about the property, alternative parking, how to use the washing machine, etc. I strongly recommend there be PRINTED material on how to use the appliances and everything else about the building and the immediate area IN THE UNIT. There was not even a phone number for the concierge. It is very difficult to have to try to find everything online, especially on a phone. As far as the physical amenities: the lighting in the bathroom is very poor (and 1 of the bulbs was burnt out, but that wouldn’t have made it much brighter)., One of the outlets in the kitchen was not working (GFI did not reset). The bed was uncomfortable and set only one foot off the floor. The apartment would be perfect for a 25 year old man, and that’s about it— I say this because women would want to have a bright light in the bathroom, at least one full length mirror (there are none), and it is not a good fit for older people (over 40) it is very difficult for even an athletic 60 year old to get out of that bed! With the bed so low, you couldn’t reach the bedside light to turn it off while in bed! In addition, the two stools for sitting in the breakfast nook are uncomfortable and had no backs (but were stylish!). While it was a very new and well-decorated unit, we found it less than functional for the main things you want in a vacation rental — no-hassle services and amenities, a comfortable bed, and people you can call to give you adequate information.

Weird pre-registration without an explanation beforehand

Stunning views. Check in was a breeze. Apartment was kitted out with everything I could have needed, and more. Fantastic comfy bed. Spotlessly clean. Great building.

I originally booked a different property. Am not sure what the differences are, but it was a few blocks further out - I was put into the ALMI on 2nd unit.

I loved this place. It was right next to the convention center. It was easy to "check in" though that is not quite the word since this is not a hotel. Once we had our building fab we could use the community spaces and since we were there a week that was super nice. Would definitely stay again.

Nothing. I wish I had stocked up for breakfast but that was all on me there was a little market on the same block of the place.

location

a bit small

large, great amenities and centrally located.

bed room had no windows

location, parking garage, nice rooms

the bed was so hard that my back hurt, no tv in the bedroom, filling out your registration requirements online is a real pain and very intrusive.

It was close to the convention center and downtown

They scheduled maintenance for while we were there, changing out the door lock which did not work for at least a half hour after they were done and gone locking us out of our apartment, then they came back again to do other maintenance. Here's a hint- schedule your maintenance in between guests. Furthermore the bed was rock hard and caused me severe back pain. Half the lights were out in the apartment. The floor was absolutely filthy in the bathroom, I wiped up some spilt water and the towel was black after doing so, check in instructions were horrific, never even got the room number, had to send in all kinds of extra information, the office staff acted nice on the phone but were useless in nearly all matters, sent a link to click on if you wanted to do a check out late request, but the link was not operational and gave you a 404 error code, then when calling them they said the request needed to come before 9 am on the link provided. I would not recommend this place under any circumstances.

It was clean, the AC worked well and it was well located in downtown Austin.

It wasn't until I made the non-refundable purchase on the booking site that I was aware there was also a $69 + 17% tax cleaning fee that was added. Also I was sent an email from Kasa requesting additional information, it required me to upload my drivers license but then also needed access to my laptop camera so that it could scan my face. Had I know that this was required prior to booking, I would not have done so. And finally on the day I arrive I found out that the room was not a "normal room", think Harry Potter prior to going to Hogwarts, it was all by itself, on the street level, where people could look in as they walked back, so I had to keep the blinds closed. And also beside street noise, as this is a mostly residential building, it was very noisy in the room as people entered the building, picked up their mail from the mail area, had the coffee machine brew a cup, checked in with the concierge, etc. It was very, very noisy. Had any of these items been disclosed to me prior to making a non-refundable purchase I would not have stayed at this place.

Clean facilities,very secure. Friendly helpful staff.

Nothing