I was upgraded to a 2 bedroom with Air conditioning.. which was good.

The apartment was run down, lounge was torn and was it was so uncomfortable to sit on. The air-conditioning was very dirty/mouldy. The king bed took up the whole room and on one side you couldn't walk around it.

The hotel is located in a great spot slightly away from the hustle and bustle of the city. It's has a beautiful outlook, and if you're on a higher floor, you can see across Auckland from your balcony. The staff were wonderful and very helpful. Beds were comfortable (and huge!).

The property is well used, so don't expect luxury or things to be perfect. We noted much wear and tear, but that's to be expected in a property with good pricing in Auckland. .

City location is good if you are visiting Auckland Uni

Finding a park just to check in is very difficult as there is only 1 loading bay Blood splatter on the blinds Bathroom door couldn't close shut, had to wedge it closed with toilet paper bathroom sink was blocked with hair

Unit was clean and staff very helpful. You only had to ask for more toiletries and tea etc.

There always seemed to be undesirables hanging around the entrance

Stained sheet on bed, and when we told reception there was no apologies. Had to ask 3 times to get the room serviced. One lift out of action so the waits were long!

Close to Karangahape Road and Queen Street. However on arrival, it was hard to locate in the evening

Not very good signage on arrival, found it hard to locate the place, especially in the evening. The legs on the chair fell apart in the apartment. There was no milk in the fridge There were no spare blankets The beds had no duvet on top but just looked like sheets on the bed only.

We had to evaluate and go down 8 flights stairs so that was not cool as they were 65plus

just the evaluation process we went back in hour later

Excellent service and late check out

Expensive

Breakfast was good first morning chef was late but breakfast was good really enjoyed my stay but room was a little small but comfy

Could’ve got a better view

Enjoyed the location. The apartment is very comfortabld. Dtaff were friendly and helpful.

Staff seemed pre occupied with other things.

Steep stairs. Not suitable for elderly parents who I had with me. No help from staff for bags. Awkward spot for Uber’s to pick you up. Lamps in both rooms didn’t work. TV constantly changed channels on its own. Oven was filthy. no blankets and no spare pillows. very average and would not recommend.

Staff were so helpful and went above and beyond for us - we checked in late and after having our original reservation cancelled, staff were amazing

Balcony was a great addition

Everything except carpark.

The car park

super quality, lovely staff

nothing

Friendly staff

The rooms are very dated. Our room had issues with the bathroom door not working properly, it wouldnt move on the door runner, the lights above the single beds were dodgy and the switches had fallen through and could potentially electrocute someone. The carpets were stained and lifting, no milk in fridge for hot drinks. Not worth $500 a night.

The close proximity to where we needed to be

The smell of the couch. it was foul.

The location was great, the room was nice and clean. Good value for money

Carpark is very tight

great location and have the washing facilities included in our accommodation. friendly staff

could have been a bit cleaner for the accommodation also the washing machine was broken

I like the location, friendly staff.

I was not happy in regards to linen not Being changed .We were there for eight nights and nobody came and change our linen. Also We needed to go and get our own clean towels and discard our own rubbish.

Good location, near bus stop. Good size rooms and bathroom. Good luck finding a close coffee shop on the weekend though!

Very tired furniture! Couches looked 10yrs old! Didn't feel clean but was clean, if that makes sense. View of other apartments and no air conditioning remote to be found.