Why is booking.com asking me to review this property when I can't find this hotel in booking.com? I'm not sure if Rakuyu Hotel has blocked me in the system? If true, it would be very rude to me. It's the first hotel in Japan and it's the first time I've seen something like this in Japan in 8 years ago. Kindly check...😭😭 and once more things.i had an issue with this hotel about onsen.I wanted to reserve a private onsen room with the hotel.but staff told me that today full,I asked how about tomorrow, staff told me full again. I stay here only 1 night, what do you think I have to do? you should offer customer other options like,," right now the hotel very busy,if you don't mind how about 10 pm.11 pm or tomorrow after check out,I would like to suggest you to improve the service. anyway that day when I started get angry staff allowed me onsen. but the peak and the big point is I can't find this hotel in booking.com system anymore. it's ok, I have many hotel there are nice to me and welcome me. this is the first experience in 8 year in Japan.

The hotel staff was really warm and attentive. The facility is clean and has good ambience. We really enjoyed the onsen bath and lobby with excellent view of the lake. We are especially appreciative of the hotel manager booking a taxi to Yoshida 5th station so we could summit Mt Fuji in a day. Best part of our whole trip and feels like home during the time of our stay.

The view from the room was fantastic. Meals were excellent with a unique menu and lots of care put into each dish. Probably the best ryokan meal I've had.

The location is great for the views, but access to the surrounding areas is limited due to the fact that it's located up a very steep hill. Not easy to just go out for a walk.

beautiful view, great location, great staff, private onsen available

tatami mats had a weird smell

The view was awesome from the room that I was given. It overlooked the lake and on the weekend there were fireworks. The onsen was facing the lake and the windows opened up.

The room was alright. The small refrigerator was just cold enough to keep the small thing cool. The road up to the hotel is steep and only large enough for one car and to turn on the road it takes a two-point turn.

Love it they were waiting for us outside, and the reception at all, including valet parking. Went with my wife marriage 2nd anniversary and birthday. Must try the Private bath everyday.

I can’t tell. I went with relax mentality.

Everything was wonderful ❤️ Diner and breakfast was amazing 😍