De locatie is direct naast het treinstation (vanuit Lauterbrunnen de manier om in het autovrije Wengen aan te komen) . De receptionisten waren vriendelijk en informatief. Een duidelijk verschil met de rest van het personeel.

Slecht onderhouden en bezuinigd op personeel terwijl je de hoofdprijs betaalt. Ontbijt was beperkt. Het zwembad was in onderhoud (vooraf onbekend) maar een geluk omdat we konden zwemmen (en dineren) in een ander, beter hotel (Beausite Parkhotel).

Good location. Sauna was nice. Staff very helpful

Lack of outlets, wish they had a mini fridge in the room. Get to breakfast early or there is no food left

My stay turned sour due to a disappointing encounter with one of your staff members, specifically the receptionist, a younger woman whose attitude was a disaster. (She was working on the Saturday 9th March) Upon arriving, I was met with a palpable air of arrogance that colored our interaction. The receptionist's demeanor was dismissive and almost rude, as if she couldn't be bothered to assist me properly. Even simple questions were met with short, unfriendly replies, showing a clear lack of the patience and professionalism you'd expect in the hospitality industry. Despite the comfortable amenities, the memory of the receptionist's attitude lingered, reminding me how crucial respectful and friendly customer service is. A warm welcome and helpful attitude can greatly enhance a guest's experience, while arrogance can quickly ruin it.

Location. Right next to Railway station

The robotic nature of the front line staff. Mostly impersonal. No smile. Dreadful faces.

Everything was excellent. Breakfast was great and worth the price. Dinner was also good. Wish we had gotten a room with a balcony.

Facilities in the hotel, Location, Breakfast, Very friendly staff

The bed, it was a twin bed attached with twin mattresses, not very comfortable to sleep in.

Great location. Comfortable bed. Nice sauna.

The location was great, and the amenities were amazing.