Great staff, friendly people, great location, nice room and terasse.

would have been happy for a slipper to receive on spot, and it was a bit niosy

Good location, staff was very nice. The second room was very and comfortable.

The original room decor was not worth the money and not comfortable. The second room the shower leaks onto floor.

Excelente atencion

El sistema de cable y TV es pesimo.

The staff was friendly and helpful but unfortunately couldn’t solve some of the issues I complained about. The breakfast next door was good too. Good location next to Polanco

Very basic for the price. The TV never worked despite complaining several times. The place need to be painted and be cleaned. The price was increased substantially during my stay and is not supported by the state of the facilities.

Location

The room was horrible, bathroom as well. Cleaning staff was a joke. We never had the basic necessities like hand soap, shampoo, etc.

This is a very poor hotel. There were 75 steps to climb to get to my room. The services were very bad. There was no breakfast. I ordered a drink one evening and it never came. No communication from the room to the front desk.

See above

Staff were very friendly and helpful.

Quaint, Great Location , Allan was extremely attentive and hospitable

Not wanting to complain but seemed staff coming in at like 6:00 am we’re overly happy and chatting and loud when had been thinking to sleep in a little being a Sunday morning 🫣

great location

really small room and tiny tiny bathroom

A great location

Lovely room. Friendly staff. Delicious breakfast. Better than many places twice the price.

Breakfast was good ...good location near our friends house...will come back again

My partner didn't like the bed it was too hard for him

location

Room set up No water / microwave

The idea of themed rooms is nice and it has all basics you could need.

There were a lot of insects, had to kill many little flies, two grasshoppers and a weird one I didn't recognize. The sink was very small so it was hard to wash hands. Bed was harder than I like and pillows were extremely soft. Access to the hotel was also uncomfortable as the door is always closed and you have to knock or wait until someone opens instead of having a free and private entrance experience. Also the photos of the room I was supposed to get were way different from the one I actually got and it said it had parking but didn't say it would be in the street with parking meter. Finally, TV remote control was very difficult to use, you had two remotes and changing channels was very slow as you had to wait until channel loaded to skip to the next one.

located in Polanco, safe neighborhood. room is neat and has a style. walking distance to the museum of anthropology.

TV in our room was not functioning, and could not be fixed during our 3 days staying. dirty towels we put on the floor were not changed but hang back to the rack.

It was super welcoming and safe for a solo traveler. The staff were always helpful.

It was neat and tidy and very lovely place. Clean and lovely staff.

I had to leave early due to unforseen circumstances with my work, I had paid in full, I told them the first night what had happened, and I was not able to recuperate any money back. I imagined there would be a cancellation fee but I got nothing back so paid for 2 nights where I didn't even stay there. It was a bit frustrating, I thought as I told them the first day the change that they may be able to give me some money back. But they could not. I guess it is the system but it was still frustrating. But I don't blame the staff, I think it was just a unique situation. Breakfast also starts very late so it didn't coordinate with my work schedule as I had to leave early.

Location is very good! Interest places in Polanco are near by Didi

Rooms lack of A/C, and it gets somehow hot.

the location and parking

the room they first gave us was terrible (which was the one we booked in the first place). It. was not clean enough, in terrible conditions, smelly bathroom, mold in the walls and super noisy.