excellent hotel. great facilities

We beneficiated from a discounted price on booking.com, and the hotel upgraded us into a suite with Jacuzzi! So nice of them Thanks

Helpful staff when available. Unfortunately when I arrived on Sunday evening, there was nobody to help with luggage. I was travelling with a small dog and a dog bed was provided.

The garage entrance ramp is not for the faint hearted.

Rooms were excellent

starting to look dated

The breakfast

No parking included

Our room was a good size and had a king sized bed. The location is fantastic and was easy to navigate around the main areas of Andorra la Vella. It is very close to the spa (Caldea) which was a lucky bonus.

The hotel is quite worn looking and dated throughout - this didn't effect our stay in any meaningful way though.

everything was great and looked and felt luxurious!

it’s not a negative thing per se (in fact I found it rather amusing), just something to be aware of in case you really don’t like such a thing: beware that this is a beautiful, not-too-pricy hotel in a skiing area targeted at tourists. you will here a lot of romance noise from the rooms and, probably, your neighbors 🤣

todo menos la Gestion del Spa

no l’idioma disfrutar del Spa ningun dia por estar en mantenimiento y por la forma de gestionar lo

enjoyed it. a bit iutdated but really larde and comfortable. the staff was very nice and sweet

the carpets and the drapes are outdated

Amidst the misguided ravings of others who review uncritically before an unearned 10 is awarded, this is a seriously good property. Apart from one disappointment (see below) the staff were excellent throughout in all capacities. The room size after my rabbit hutch in Barcelona was very good, and the facilities were good. All those extras - comfortable furniture to sit on, bedside lamps that were close, had the right light (not like a Stalag searchlight) etc - were there. Location is tops, the breakfasts were wide ranging and good quality, even if table clearance whilst eating was a little slow. Nothing was too much trouble, except for a few staff for whom life lacked a little joy, offset by the excellent efforts of the others.

The rooms (amazingly) have no hot water jug, but just a rather resentful coffee machine that is NOT what a tea drinker wants. I am an early riser, and dressed to go to reception at 4AM to see what could be done about the lack. Nothing, said a rather good looking but unhelpful young man. As breakfast was at 0730AM, I tried again at 6AM, driven mad by the lack of caffeine. This time, the same young man took pity, and disappeared for a minute to hand me my cup filled with super hot water. Hallelujah! For God’s sake, put a small hot water jug in the rooms! At breakfast, clearance from tables (see above) and mopping up of spillages were wanting in an otherwise good performance. (The spillage of milk remained there on the floor until walked off by the breakfasters). An enormous lack is that of a cosy, friendly, warm bar for pre-dinner drinks, drinkers being banished to the cavernous and unsuitable reception area. A design fault, I guess…

The views, the quality of the food, all the comfortable beds etc.

Nothing, i loved all.

everything was great

incredible service, friendly staff, very helpful and welcoming, specially the Mexican lady from the lobby reception that was very lovely and nice. very satisfied with my stay.

All in all it was not a bad experience but I basically booked cause they said they have a swimming pool and when I arrived they said it's a thermal pool and using it costs fifteen euros, so if anyone wants a swimming pool this is not what you re looking for