Que estava cerca del centro de Andorra.

La habitación no tenía apenas iluminación, los utensilios de cocina estaban en muy malas condiciones. No habían actividades ni nada para niños en las instalaciones del hotel. Muchoi ruido, no se podía descansar bien.

La ubicación, limpieza y comodidad

🅿️ parquing un poco estrecho.

El personal, muy amable.

Hacía mucha calor en la habitación, aunque lo comenté y me facilitaron rápidamente una solución

La cercania del centro y la amabilidad de los empleados.

La calefacción era demasiado alta y no se podia regular...y las almoadas algo duras..pero en general muy bien el resto.

Large room Comfortable beds Excellent value with the half board offer .

I didn't have any negative feelings . Yea

Good location staff very helpful room was vert clean bed comfy Breakfast excellent and parking .

All good .

Rooms are spacious with a nice balcony. Friendly staff and good breakfast.

Bathroom is small. No AC.

Cleaning and staff 🫤

Good location. Pool was great but a 10min walk away Good selection at breakfast

we didn’t realise the room we booked had no air con and it was very warm.

Staff were super friendly

The food

The room and The cleaning

Correct

Nice location and view. Friendly reception. Spacious rooms.

Room poorly maintained, especially bathrooms in need of refurbish. No aircondition, fans are not sufficient when it’s 27 degrees outside at night.

close by the center.

Very noisy place, no air conditioning and very hot, impossible to sleep. I believe we managed to get there during a few days a year when having no air conditioning was a question of survival. (33C+ in the room at night). Staff did not speak english well I almost got fined for parking my car due to no parking availability.

Location was ok, not in the city center but near the major shopping street. Parking was fully booked, but the staff kindly showed us plenty of options nearby - easy to access. Average hotel, you get what you pay for - no more no less. But great value for money when travelling as a family with adult/many children.

Extremely noisy from upper levels/other apartments/the hall area. As it was an apartment I was hoping for a minor kitchen, but on the other hand - there was nothing for us to clean when we departed :)

Location, easy check in and quiet

Would be nice to have a kettle or coffee in the room. There is a microwave.

The staff was really helpful, our requests due to dietary needs were more than fulfilled. Martin in the reception, Jimena and Jose Miguel in the kitchen, were outstanding. Their food was like eating at our grandmother's house. I recommend to have breakfast and dinner there. We usually don't eat at hotels, but this place made the exception: it is great! It was very easy to move around by bus from the hotel. It is in a very good location. Everyone was very polite. We were there 15 days, and felt so confortable, it was hard to leave. We hope we can return soon.

Every room should have air conditioner. We requested it and got it, but with the climate change should be available in every room.

Room very comfortable for family

The A/C didn't work well No parking in the hotel for 2 day, found other parking Noise from the traffic in the street

I like the Location,its minutes away from shopping Centers.

Location is excellent, very centric, walking distance to main shops and restaurants. Thermal pool is included and very good. Room was big, terrace with a table outside, a fridge and microwave so easy and comfy having kids. I would go back again.

Beautiful location, conveniently placed at the start (or end) of the shopping mile! Easy to walk to any area in Andorra La Vella. Clean, modern and lovely breakfast. Good value and friendly, helpful staff. Really liked the fact that the tap water was natural spring water and the shower was heated by geo thermal springs. Really great for a family of 5 or 6.

Parking the car to unload luggage was a bit of a faff! It wasn’t clear where I could do this and also it wasn’t possible to reserve parking. Unfortunately I was unable to get a space at the hotel but there are loads of car parks in Andorra La Vella, both open air for those with roof boxes and multi-storey and underground.

The hotel does *not* have a pool. They have an arrangement with a *public* swimming pool ten minutes walk across town. The pool was crowded and unclean. To me this is just plain lying, which is not a good look.

The room was huge and the breakfast with variety.

Good

The place handicap

Breakfast was ok

We booked this hotel with Air Conditioning for both booked rooms. There was no air conditioning. We all went down to reception at different times to complain and try to get the air conditioning switched on. However, despite being able to speak English, they suddenly forgot how to when we complained and when one of the reception staff actually spoke English, we were told someone would come along in about an hour. No-one did! Even after each day complaining. Having no air conditioning resulted in us all being ill. Not only did it affect my partner, who has Health Problems and Disabilities, but also affected us all to the extent it ruined our further travels and later stay in Spain. My partner was so bad that a hospital visit was necessary. I hope Booking.Com gives us a full refund for this terrible experience that resulted in all of us being ill and ruining our on going travels and holiday!

Beware: The photos of the renovated rooms are not available for rent on Booking.com, so even though I booked the most expensive room thinking it was the renovated rooms in the photos it was not. The renovated tower has Air Conditioning. The original side of the hotel does not have Air Conditioning and in the summer the heat is too much. It is also in the city center so it is too loud to sleep with open windows. When I commented about this I was told the new tower was sold out, but later saw on their own website availability, so went again to inquire and was able to move just for the first night and then later accommodated in the new tower for the 2nd night after packing everything up to move and then was placed in the same room for the 2nd night. We gave up the apartment with the kitchen in order to move to the renovated tower which was a hotel room, and charged the difference but was 100% worth it. If you book, I'd book directly since using the Booking service made the reservation non-refundable.