The staff were friendly and helpful. My room was a single room but was a perfect size for the evening. Although it was a Saturday night and my room was opposite a bar/restaurant I still felt it was quiet. Breakfast was fine, I only hand continental. Overall stay was very good!

shower and toilet, towels etc. cleanlinnes

bigger room bigger elevator

The staff were great, very helpful and friendly.

The maintenance of the properly wasn’t great. The property was clean but it needs investment and refurbishing. Scuffed paintwork, scuffed and patched wallpaper. Room was cold and we had to fiddle with the radiator to get it switched on. Bed was okay, but two singles pushed together.I just needs modernisation.

nice room , excellent staff perfect location

room a little small but it is London

the location

rooms too small

great location lovely and helpful staff lovely new bathroom

the beds are rock hard with no give!!!! walls are thin !!! could hear family next door at 5.30am getting ready which was so annoying party going on in restaurant next door until 1.30am!!

Location and cleanliness.

Room was a lot smaller than we thought, particularly for the price. Was incredibly difficult to function with a friend and big suitcases.

clean, cheque, friendly staff, perfect location

too small of rooms for the prices they sell them for

very clean, lovely exterior, show great characteristics.

The room is small, we had a twin room and the beds are so small…

central. friendly staff

some building work been in progress

Maybe breakfast

Room was so small. never stayed in a room so small.

clean and great staff

poor selection of drinks at bar

The staff are not all that friendly. Otherwise its a nice place and central.

Great location and 24 hour access.

Beds weren’t overly comfortable and maintenance works were being carried out in the bar for some of our stay which wasn’t communicated which sadly meant this part of the hotel wasn’t able to be used.

Hotel was spotless clean.i arrived early after a flight from Ireland and the lady allowed me to check in and upgraded my room. The hotel is in an excellent location and staff are very friendly.

Everything was perfect

location

shower quite tatty, bed a bit lumpy

Good location for meetings in the West End, staff friendly and decent breakfast.

Room was underground, with no air-conditioning. Delivery turned up at 4am right next to my window. If the price reflected this, that would have been fine, but it did not.

While we stayed at this hotel, we were subject to some disgusting homophobic abuse by one of the staff; when we alerted the person working the main desk of what his co-worker had said, he shrugged and said "that makes sense". The next day we tried to get in contact with the manager, but noone knew when she would be in apparently. Upon departure one of the women working reception approached us and said she had heard what happened and took down my email so she could take it further up; as much as I appreciate her initiative, noone has been in touch with us, and it is clear that this was just an empty gesture. To have what was a lovely evening ruined ny homophobic hate speech in a London hotel in 2022 should not be a possibility, and we will not be coming back. We will take steps to inform LGBT groups to stay away, as it is a unsafe place for them to stay.

Couldn't fault it, staff exceptional, location brilliant and overall really enjoyed it.

One issue was we went for breakfast and spoke to the staff as we are both celiac so have to have gluton free and when we asked all they could tell us was the sausages was pork. Not enough knowledge for something that is serious if we eat the wrong food. Ended up with toast and jam and coffee but enjoyed it and the staff was polite and pleasant.

A little bit old