The location

Linen was stained Towels were marked and looked dirty Food was disgusting and waitress stood at the door to the restaurant watching me eat was very strange Desk chair was so worn you could not sit on it I left and checked into a different hotel

conveniently located

clean and friendly

Bathroom and linen were not clean. Disappointed…..

The hotel was convenient for where we picked up our hire car.

We were first offered room 29, which we declined because there was too much road noise, despite having requested a quietly located room. We were then given room 22, which was slightly quieter but very worn. When we were checking out we were asked to pay in full for our second stay which was over 8 weeks away, otherwise they couldn’t guarantee it would be available as it was their very busy season, despite being booked via Booking.com When we ran a bath, the water went out as fast as it went in as the plug did not fit properly

The location was perfect for us. The bed was comfortable and this time in Room 23 the bath plug fit! Breakfast was ok and the chef was happy to help.

Reception staff were extremely unhelpful and verging on rude. We asked if we could pay to extend our check out by 3 hours and told the hotel was full and we would have to pay 2424 Rand..ie a full day rate, so we declined. We vacated the room before 11am and sat in the lounge until 1.30pm when our Emirates driver picked us up. At no time did any staff ask if they could help or if we needed anything, which is unbelievable in a hotel. My husband went out and brought take away coffees! At no point were we thanked for our visit or asked if we had enjoyed our stay. The impression staff gave was that we were just in the way!

Comfy beds Spacious room Clean Great breakfast Helpful staff

Nothing

Ticking off breakfast lunch and dinner like I was in hospital and times