Friendly staff.

Non.

Location, staff

Nothing

Location and super friendly helpful staff

The front door was a little tricky to lock

Very helpful staff, heated pool, mineral spas, the 9:30 pm noise curfew. Location very handy to city, cafes, restaurants, and lake front. The beds were very comfortable, were we told they were new. Warm rooms, we just used the one radiator for heating, didn't need the heat pump or additional heater supplied.

The mineral spa rooms need more ventilation as the Sulphur odour is quite noticeable and gets overpowering after 10 minutes.

Great location. Outstanding staff

If they could add a few more services such as breakfast.

welcome on arrival, communication before arrival. Information on amenities available, very happy.

That we had to leave.

Everything !! The heated outdoor pool, the location & the friendly staff.

Nothing !!

Great location right in Rotorua and close to the lake and government gardens. Loved the geothermal heated pool and the facilities, even a guest laundry (coin operated) which was great. Parking on site.

Rooms, fittings and furniture were dated and some things just not working. Lounge appeared to be broken. Radiator not working. Construction work happening at the place that wasn't advised before our arrival.