The pool, spa and gym were a hit for my partner and I. Lovely getaway, awesome accommodation. Will definitely return.

Love the place and facilities.

The staff were great my bed extremely comfortable and very clean in the room

Room was freezing when I arrived. The outside of my windows were filthy Would have liked a book of hotel facilities ini room so I knew the spa and pool hours etc

location

Seems like this hotel is 100 years old, the bathroom was disappointing in particular

Everything, from the time we entered the building to the time we left.

We had to leave. Our stay had come to an end and it was time for us to leave

skyline

Red wood, 3d photo shoot

the restaurant and the pool

the rooms were very outdated, the furniture looked like it was 50 years old, very worn too. The mattress was uncomfortable. the bathroom fixtures were rusted, no ventilation and hot.

close to city just walking distance

old rooms and bathroom need new shower head , it was black , need a proper clean or new one n bit of renovation

Unfortunately our room was not ready for the 2pm check in.

Location is really good and also the lobby area is nice.

The room we stayed was not as per the standard. Room was dusty and also the bathroom was all mouldy and also the exhaust was not working. looks like it was set up again up to the standard after last guest left that room

Great location

Room wasn't very clean, there was a half eaten Kiwifruit beside one of the beds. The fire alarm went off twice on Saturday night starting at midnight, 40minutes apart. Apparently something faulty. No apologies given. The decor is very dated, would have been modern in the 80s

We weren't very happy about be disturbed by two fire evacuations during the night especially when my wife hade just run the marathon. And no offer of compensation. Also being told by a waitress that others had been waiting longer than us after we queried politely how long our meal was going to be when we were waiting for about 40 minutes wasn't really what we were expecting.

The view from the window was spectacular and the hotel was well located in easy walk to shops, cafes and restaurants.

When we arrived at check in time none of the rooms were ready, we had to wait over an hour before the rooms was ready to check in. During this time we were largely ignored and not even an apology was offered. The room was small, tired and desperately needed a refurb. The dinner in the restaurant - which was not cheap- was very average.

View

View from room.

Family of 5 stayed between two rooms, our request to be next to each other was met. We booked the superior lake facing rooms. Beds were super comfrotable, bathrooms although a bit old were clean and satisfactory for our needs. Buffet breakfast was fantastic, staff running it were also great, quality control was carried out a few times whilst we were there with food not up to par. Dined at Nikau restaurant twice during our stay and the food was fantastic both times. I believe you get what you pay for at this hotel and if you can spend a bit more for one of the lake facing rooms or higher graded.

Unfortunately the mini fridge in one of the rooms was not cold, in fact it was warm. Thankfully the fridge next door was cold and able to be used to store babies needs. Housekeeping were around late in the afternoon which at times was awkward when getting ready for dinner etc, nothing against the ladies as they were super friendly and did a fantastic job.

The pool is great, rooms are a good size & beds are super comfy

No fan in the bathroom

The carpark

Bit tired in all respects. Too expensive for the quality.

We loved the location and beautiful internal garden and that they had facilities to store our mountain bikes. The Spa complex was beautiful and clean.

Don't get me wrong, I really like this motel but a little bit of fine tuning is required to live up to the really awesome first impression you get as you walk in the door. I could not find a luggage trolley. No body offered to help me (I am 57 year old lady) with a very heavy bag, containing lots of mountain bike gear. If I had realised the distance to the room I would have asked. So I had to lug my back across the foyer and then across the bridge to the room, quite some distance away. This actually hurt me as I had a fall and haven't recovered fully. And then back again on checkout. Apparently they have them (trolleys) hidden away somewhere. If I had not enquired, I would not know and I was thinking I would not book again because of this. Strange to have a phone call at 9.15pm approx. enquiring about our room. It was a nice gesture, but perhaps a little late. Bar area looked lovely, but was not open. Maybe this is off season. Room needed a little repair to damaged cabinet front and someone had left a sticker stuck to top of it, which I removed. Cleaners could have done this. Grout in bathroom needs cleaning/tidying up. No hairdryer or power socket to plug it into. I know motels don't have compendiums anymore, but i like them. It is quite a large motel and it would have been great to have a floor plan showing where everything is.

It was lovely

The pool felt to full

The pool

Limited breakfast choice

Pity about the front desk staff! They shouldn’t be in hospitality business! I had stayed in many millennium hotels in London many years ago…staff there always friendly & helpful unlike the Rotorua ones!

Front desk staff!

the hotel was central with parking. A big hotel with quite a lot of coach tours staying. The rooms were clean

The sauna and pool

No bar open after NRL game