Awesome location, great staff, good facilities.

Stains on the sheets, mildew/mould in crevices of the bathroom (not from sulphur), hairs of previous guests in bathroom.

Spectacular location. High standard rooms. Excellent service.

I liked everything.

The location was nice. The staff were very friendly and helpful, always greeting us enthusiastically as we passed through. The Easter egg hunt was a fun addition for our kids during our Easter Weekend stay.

The shower was awful, there was nothing to stop the water from overflowing out into the main bathroom area (even after trying to use rolled up towels to stop the overflow) leaving us with a large pool of water in front of the toilet and bathroom vanity area. This was incredibly frustrating to work around. The daily room service left more to be desired - we returned to find that only a very rough vacuum job had been done and nothing else (no wiping down of any surfaces (which clearly needed to be wiped), no beds made, toilet wasn't cleaned, etc).

The location was good and walking distance to Polynesian spa plus great lake views.

I was expecting the hotel quality to be like Sudima hotel in Auckland but it was far from that. It is due for renovation - old carpets, non functioning heat pump (good thing they have the old school radiator in the room), bathroom tiles got heaps of grout, old and untidy shower at the pool area, and pool temperature felt not heated.

空港からバスで市内中心部へ、バスを降りてから歩いて10分ぐらい（最初は迷ったので）ポリネシアンスパがすぐ隣でロトルア湖も目の前。硫黄のにおいがたちこめています。紅葉も始まり落ち着いた街並みです。 ツインの部屋。300部屋あるということで、庭を通って部屋へ。USBジャックが部屋に無く、オークランドのホテルに忘れてきたので、スマホの充電ができなくて困っている旨を告げると、TVの背面にあるUSBポートのことを教えてくれた（笑）知りませんでした。部屋まできて説明してくれました。スタッフはみんな感じがいい

バスタブがふるいのかドレーンが古く、しっかり押さえこまないとはまらなかった。

Quite expensive at $35 pp

Common areas could have been vacuumed more regularly.ie daily

Location was great, central and close to everything.

Room needs a bit of upgrade, especially the toilet and bathroom.

La disponibilità di ombrelli e la gentilezza del personale. Cambio asciugamani quotidiano

Pulizia della camera non adeguata allo standard, scelta della colazione standard e ripetitiva. Caffè espresso e cappuccino non inclusi. Stanza familiare non adeguatamente climatizzata. Mancanza di ascensore per portare le valigie ai piani superiori.