The room had a damp smell. The carpet was stained and did not look very clean. The bars were noisy. I asked the receptionist to extend our stay - she gave me the impression she had done it, but was not clear that I needed to book it myself. Towels were not replaced until late evening.

The property is in a prime location. Close to lake and restaurants etc. Building itself is nice and has a great frontage with bar and outdoor seating. Layout was good and amenities are very good especially for families.

The property is slightly dated. Rooms were fine but the bathrooms definitely need upgrading. Lobby area had carpet lifting that could be hazardous for elderly or disabled folks.

Location

Nothing

Hotel room was large. We booked Lakeside room with sweeping views of the lake. Excellent location to great restaurants. The in room dining was fantastic with excellent choice and yummy menu.

The toilet seat was loose and needed fixing. We asked a couple of times and they eventually fixed it.

Nice clean rooms with your typical hotel basic facilities. Loved the location. Walking distance to lake and shops and eat street. Great place to stay if you have function on at the Events Centre.

The breakfast buffet is not value for money. Not much choice. Had a look first and decided to go elsewhere.

The staff were very helpful and prompt to respond to requests for pool towels and room towels. They were also fantastic and cleaning the rooms. I definitely think the pool could do with an update. It is tired and worn out. Also the laundry on level 1... those machines could do with a really good clean. Staff amazing but the owners need to fix up a few things.

My daughter likes there was a pool, spa, and geothermal pools.

There was a lack of pool towels, and we had to use our own towels from our room. These were not replaced or our room serviced when we had been out all day. The tea cups were also still dirty. I called reception to have new towels brought up. After we received the fresh towels, there was a knock on the door to ask if the room had been serviced. I thought this was strange. I said we had new towels and tea bags. I had to wash up the cups in the sink as they were not cleaned. The next day, I put the door sign that we were out in the hope the room would be cleaned. However, the same thing happened. It was about 4pm when we got in, and I was just about to make a cup of tea when they came to make the room up. When she finished, I realised she had taken the milk I was using for my tea. I called for more milk, which took 3 hours. The air-conditioning seemed to have a mind of its own. It was set to the coldest setting, and yet warm moist air was coming out. I held my hand to the vent but couldn't feel anything. The extractor vent in the bathroom was covered in dust, and no air was being extracted.

Friendly staff and close to town

Rooms uncleaned and overall property was uncleaned with spider webs in the bedroom and bathroom.

Perfect location close to restaurants and a range of other activities and trips. Great breakfast.

Cost of drinks compared to other local bars. As a result we only had one drink in the bar area and chose to drink in the local bars and restaurants. Such a shame as the bar area was very pleasant.

Nothing

Having to put up a 100 dollar bond Paying for parking Unfriendly Staff

Localisation parfaite : en face du lac et d'un parc de jeux pour les enfants, à côté de la rue piétonne de restaurants. Buffet de petit déjeuner très généreux. Spa pool d'eaux thermales excellent.

We loved the location, staff, facilities and the breakfast.

We did not like the location of our room due to the nightly loud music from across the road which played on till late. It was hard to get my daughter to sleep. Staff were great and informative.

Bed was comfortable.

The feather pillows were very flat. The building is a bit dated. Shower over bath.

Needed a booklet or map of the facility in the room. Continental breakfast was great.

You's need to add on the bond deposit thats not mentioned when we booking.

Location was great

A bit tired

Location

The room needs a facelift the pillows were the worse I have ever encountered Please change these now you must have heard this comment before why not get new ones tomorrow?

The location to city centre and view of the lake

Coffee cups to small. Pillows need to be firmer. No milk available. only creamer. Rooms need to be updated. Stained carpets.

The location was great for our stay. The room was well appointed for the view.

I understand that there are challenges with staffing due to the on going effects of Covid. However, we called for a plug for the bath and it took 40 minutes for it to arrive. It took 10 minutes to have our call answered to reception. Only to be told they couldn't answer my call due to checking out other guests. This was at 830am.

Breakfast was good

Old facilities deffinatly not a high end at all

convenient

a little old

Nice place and location to stay around Rotorua

mattress is way too soft. hotel faculty is quite dirty. the spa pool is very dirty too. Breakfast is the most terrible I have ever had in a hotel.

Location is great.

No towels provided. Multiple requests for towels. Final request at reception was met with a rude response.

room and breakfast

cost of stay