The reception staff was amazing very accommodating and friendly, from the first day we had Melania (not sure if name is correct) and her male colleague then we had Esther and Catherine. Breakfast we had Thandeka and Thembi Ncube very professional in anticipating needs and ready to save our day. Wonderful team you have in these they deserve 10/10. Housekeeping department went over the board in ensuring clean and spotless rooms. Generous food portions, the steak and chips, was great.

We had servers Nkosi and Oupah, no name tags, and no self-introductions. We had to ask them their names. They just dump menus and disappear, we had to look for them to place the order. They didn't check if our food was okay since your grilled veggies were bitter, did not bother to offer drinks had to look for them, Oupah brought silverware after the food yet it was not a busy night, he didn't even know how big the T-bone steak is in weight; kept saying it is small.

Feel and location

El hotel tiene espacios grandes, la habitación es cómoda. Desayuno excelente.

No puedo decir mucho porque solo estuve una noche pero no cuenta con ascensor y para el equipaje sería muy útil. Complicado el acceso, el bolt no supo llegar bien y dar con la entrada correcta.

The breakfast was good, but if I you already around 9h00 it was often cold.

Breakfast

The most lovely, kind staff. A safe stay. A comfortable overall experience. Beautiful building and outdoor area, as well as fair prices for beverages on the menu. Room service was great, and I was given things on request with no hesitation even if they were not provided in my room. And again, WONDERFUL staff from cleaning staff to maintainence, reception to just general staff.

Certain maintainence issues such as a leaky aircon and a clogged sink, but these were taken into consideration as soon as they were brought up. Some of the toiletries also had issues like a faulty nozzle, etc. The view from my room was not pleasant at all, as I was only able to have a look at the back section of the building where everything was a bit messy and seemed to be for storage purposes.

The breakfast and dinner time were very accommodative. The breakfast variations were ayoba and the taste. I liked the waiting area and how staff welcomed us and assisted us through the processes. I liked the shower utilities, availability of hands and body wash, conditioner, body wash in a big bottle. There was no need for us to ask for them in the morning after taking a shower at night.

Single bed, are very singular. They are very small. The shower door was very difficult to close.

Exceptional service by the staff. A special thanks to Millian who was of great assistance on Sat. As a black woman, you get nervous when you have to request another black woman for service. Most of the time, you are not recieved well. However, with Millian, it was a pleasanr experience. This proves that the staff is well trained and most importantly, is taken care of and is valued by the employer. So this is my view when it comes to staff behaviours in hospitality or retail service.

The location raises eyebrows but i appreciate the antiqueness of the building.

The staff was great and very helpful. The area was quiet with great grounds. They were nice to children

They are not able to process payments made online. Maybe this is not a bad thing. But it should not be an option when booking