Staff were exceptionally welcoming and helpful

Very cold in reception and bar/restaurant area

Exceptionally clean, spacious and well appointed room.

N/a

The room I had you could hear all traffic outside so didn’t sleep well

Friendly staff. Good food. Location.

No hot water on the morning of leaving.

Location is perfect...the breakfast was excellent

People in the room next to us were very noisy until quite late. Also the bar would benefit from serving mocktails.😁

Very central location

Parking and breakfast should be included for the rate.

Excellent location within hotel and within Durham. Very nice bathroom and shower cubicle. Comfortable bed. Good cupboard space.. Good lighting.

Poor breakfast - poor quality bacon, ran out of scrambled eggs, poor selection of fruit and pastries - the croissant was soggy & obviously just heated up in a microwave, toaster totally inadequate for the number of guests - VERY slow. Altogether not worth the price.

Warm room, nice large comfortable bed

More expensive than I expected for an ok hotel room, nothing exceptional. Couldn't get any reception on TV to get the local news and had to sign into own account for TV iplayers. Online media advertises a pool but apparently there isn't one now, very misleading.

We had an upgraded room which was a lovely surprise and a real treat. Very central location and easy to walk everywhere from the hotel.

Brilliant hotel.

Bed was far too soft. Like ridiculously soft. Breakfast was cold.

Location Price Room size

Nothing

Central location

V cold at night - very light duvet for February and no blankets in the room . Would have liked decaf coffee at breakfast but none available!

The location is close to downtown and only takes a few minutes to restaurants and attractions.

The location is great for town and the ability to park means that I can use the car park when shopping or eating in town. The room is large enough and has a fridge which is really useful.

The bed isn't particularly comfortable. Needs either a better mattress or a really thick mattress topper as it didn't make for a great night's sleep. However I've stayed in other rooms there where the bed was more comfortable.

Great location. Lovely hotel. Very clean. Staff were excellent and buffet breakfast was lovely.

Excellent location, large TV, great room with a bath. Overall very good experience.

Kettle in the room would have been nice. Otherwise, it was all quite good.

Great location,just a short walk into city ,plenty of shops ,pubs and restaurants nearby .

Wonderful staff and lovely big bed and room.

Breakfast was the biggest disappointment with poor selection and almost all hot breakfast items empty on both mornings and staff not very slow (more than 15 minutes) to replenish any of the items

Breakfast and staff in restaurant

Location is excellent Rooms nice and bed comfy

Car parking charges

Large room designed for people with mobility issues even thought we didn't have any.

Nothing

Brilliant location - right in the middle of the city.

Didn’t realise that we had to pay extra for parking.

Staff so friendly-location great- cosy vibe to the hotel-nice breakfast

Rooms dated and hallways. The drinks at the bar were super expensive Yea and coffee facilities were left in a cupboard so we didn’t know they was there till we was about to leave

Very comfortable room and bed. Welcoming professional staff. Good breakfast. Parking place behind the hotel.

Worries about parking charges, altough may not really be an issue.

Great area , lovely room.

The heater made abit of a loud noise.

Breakfast options were good. Staff were responsive to our concerns and did offer us a change of room but as it was only one night we didn't want to move all our stuff and the kids, as they were settled.

At breakfast I had to sort through many dirty plates to find one that looked clean, which put me off eating. Our room was very hot and the air con wasnt working to cool it down, we were given a dirty fan that stopped working after before we went to bed. Our fridge was also broken so we could not use it.

Spacious, comfortable and quiet accommodation in a great location.

The style of this ex-town hall might be a bit heavy/municipal for some tastes.

Bed comfy. Breakfast great. Room quiet despite being next to lift. Great that it has parking (although additional fee). Staff very friendly and helpful

Room to hot. Couldn’t work out to adjust heating sulystrm. Last time I stayed was too cold and agsin couldn’t adjust heating. Parking could be included in price - not a cheap hotel as it is!

Breakfast was great with great choices. Perfect location for town centre. Staff were ultra efficient the breakfast was open until 11 and the checkout was at 12. No rushing

There was nothing to dislike

Handy for everything

Quilt was very thin.

Location in city centre, just off motorway with parking

No hand soap in bathroom, sure they're used to be so maybe cutting back. Can use showergel over bath though. Pillows very big but too soft for me, but just my preference