Most of the staff were very friendly & the breakfast spread was lovely! Liked the view from my room! Was meat & clean.

The property is good & I absolutely loved my stay cause I was with friends and loved Baku…but since you are a service industry and boast of 4/5 star hotel…there are things that are normal for guests to expect which I found was surprisingly lacking here! 1. You need to pay immediately when you use the restaurant, it’s not billed to room, even after your stay is fully paid. 2.The breakfast closes exactly on the dot at 11am and you will not even get hot water or coffee from the machine, the guest is blankly refused…no one informs you that the breakfast is closing, like it’s done in every other hotel the world over. 3.The reception had flatly refused to even look up if my flight was running late ( my phone was out of battery ) & when I check with them they said ‘I don’t know’. 4.Asked for an adaptor again was a flat refusal…they did not even bother to give alternatives. We all book certain hotels in a new place because it would be convenient when it came to all these little things.

the room i was given was very far away from the lift and the view was not good at all for. Value for money not worth i would caution guests to checkout the room location before accepting the room. The hotel rooms are dated

The room location , Bathroom, Overall the front desk staff, Security staff, Concierge boys needs refresher course in customer service. Room carpet needs replacement

All round excellent - customer service next level

No complaints

Everything was cool

Absolutely amazing and breakfast was delicious, definitely going to stay there every time we visit Baku

Hotel staff was accomodative and good cleanliness.. Hotel ambience was very good and good food. Quite nearby the city

Nihad and subhy is good person

the food was great, the staff very nice and friendly, the spa is great

the smell from the sea outside from the pool was really bad sometimes. the location is really bad, too far out from everything, no cafes or restaurants or other things nearby in walking distance. i did tell the hotel beforehand that i was on my anniversary trip with my spouse but i didnt get a reply on that, just a generated reply on early arrival which we didnt have and no mention of it by the staff and no small gift like a chocolate in the room or maybe even something else special. that was very disappointing since other hotels often leave a small surprise or offer an upgrade. further, we didnt have enough towels in our rooms, and only one bathrobe and we had to keep asking for more towels (2 big towels per person which is normal) for 2 days.

Staff

The hotel is very big and the carpet is very dirty and the bathroom is very dark even if you open the lights far from the centre, old city and the malls

Excellent location near the beach and the white city

Rooms and facilities are very old not like the pictures posted on Booking.

Nothing to like, very average hotel with high price 👎

I ordered Sea View room and they gave me city view, staff are not supportive and liars! They say they will change the room or give us offers but nothing happens! Please check photos for Sea View room and judge for yourself! Bed is not comfortable at all. Room is not clean! Stains and dirty spots everywhere! Shower is a nightmare! Water switch from extremely hot to extremely cold every 5 seconds which is very annoying! Overall, bad experience with this hotel 👎

Professional staff

Too busy with organisations and delegations from time to time, which makes you feel not cared for as individual guests

the price

too remote

all staff at reception were amazing . Intigam welcomed us warmly and accomodated us nicely which made us extend our stay in hotel and then Leyla and Ulkar were exceptionally good at reception and continued with their amazing hospitality and gave us a complimentary upgrade.

Late check in for more than one hour and can be for another 50 minutes after long trip from Saudi I requested another room’s and they gave me handy-cap bathroom and for two days i tried to change the room but no response

The reception staff was helpful in our check in and re-adjustments of our bookings.

The hygiene standards were poor in the hotel. There were many occasions we found reused cutlery and napkins served to us.

The room was amazing staff is amazing reception is amazing

There wasn’t any plastic bags. There isn’t enough elevators

The experience was so bad that we din’t like anything about the property. Bathrooms had leakage, if your money gets stuck while exchanging in the ATM provided by the hotel then there is no one take responsibility at the hotel, restaurants will do over billing. Incase you require any sort of help, there is no one to accommodate you. It cannot be considered as a 5 star hotel at all.

VERY NICE

Room boy name nihad was vere nice guy thanks alot for him 👍🏻👍🏻👍🏻👍🏻