نظافة الغرفة جميلة جداً وبشكر كل من مستر عزت ومستر حمدى مدير نظافة الغرف وبشكر كرستين وكيرلس مكتب علاقات النزلاء على التعامل الجيد

Location really great Friendly staff Nice pool

Food very very average Lots of facilities closed or not working Small things like having to pay a fee to play ping-pong in a supposed 5 stars hotel Finally at checkout a person was waiting for us and wanting to force us to rate the hotel with 10 in front of her, in order to make the overall rate go up. Very pushy and completely inappropriate. This hotel could be fantastic if the maintenance would be seriously considered. It is way overpriced.

The pool staff were lovely and very accommodating - always there with towels and food and drink orders. Christeen the guest relations manager was there to greet us at our check in and was very helpful if we had any questions. Hotel was clean and room was a great size. Buffet was a good selection of food at a good price.

Great offering at breakfast and diner (buffet), huge pool, rooms are huge and comfortable

Wifi not working a lot of the time

免费的渡船

不收埃镑

I would like thanks all team of housekeeping and front office for their support and cooperation Really helpful team And special thanks to guest relation manger Miss Christine she is very good person and fully helpful And all this enough to return back to this hotel Thanks 🥰

Nothing

The staff and customer service are amazing. From Hamdy at housekeeping to Christine the Guest Relations manager to the Bellman to the pool staff to the Maître D at the Ramses restaurant. Everyone was so welcoming and customer focused on our every need. The food was great, the pool was super relaxing and beautiful with fountain islands in the middle. The view from the room was spectacular of the Nile. The ferry off the hotel property operates 24/7 and takes about 5 minutes or so to get us to the shore. The staff are so kind.

very good ,i like the service and also has a good view of Nile

The staff were exceptional and couldn't do enough for you, really made such a difference

Eveything works well enough but some things need alittle maintenance

large property on an island with good views.

we visited the property on 08th May. it looked deserted. no restaurants were open. no options for good lunch/dinner. the breakfast menu was not up-to the mark. also property needs renovation as it had old key type access to the rooms.

property is amazing and the staff is so nice and helpful.

everything was good.

Very nice guest relations, specially christeen, actually all staff are nice, security, cleaning staff, ...etct

Very nice views 👌 Very comfortable 😌

Nice view. Nice location. Big territory. Everything that was outside the hotel was nice.

When we come first time inside, there were hairs in the bath,plumbing is very old, was no possibility to stop water in the bath, ectually it was my first time experience in life like that. 😁 The hotel is old and everything is very old inside and should be refreshed. The hotel price is overrated. The real price should be 50-60 dollars per night max. And they rated us 130$ per night for the standard room with Nile river view.

the hotel needs renovation

Thank you manger ali mosa+ guest relation corolos + Khaled hamdi + salma

Nothing

Charming location: on a private island - we stayed literally with the Nile at our feet for 3 days in Aswan:) It gets quiet and lovely, shielded from the loud and crazy Aswan center life - the hotel has 2 terraces to enjoy both sunrises and sunsets on the Nile/desert 24/7 food/drinks availability, great shopping at the resort, great travel agency supporting us with the trip to Abu Simbel and airport transfers - friendly staff

Food was really basic - and quite a surprising bad quality: we had to stick with salads and bread/fried pizza Hotel is stuck in the 90's with facilities and garden landscapes

mosquitos !! property is full of mosquitos. which doesnot permit enjoying the special location

the view

charged us 80% on top of the usual price without informing us on the first day of check in

stunning views of the river. great buffet. rooms were great. boat ride to get to the hotel was really cool. wish we stayed longer than 1 night

bathroom could've been designed better. when you take a shower thers no way to stop water from going all over the floor.

Good

services was awesome, specially at Buffet restaurant food was good room was clean, bathroom could have a renovation but its not that bad.

location

the room was not maintained basic kits (dental kit, slippers, shower caps,.. we’re not provided. phone was not working fire alarm was ringing in the morning for two days no support service for elder people AC controller was broken and could cause an electric shock