Lovely place with private onsen available! The rooms were spacious and comfortable. The location is perfect, walking distance to Togendai.

The aircond/heater took a long time to regulate and it was very stuffy in the room at night when it finally heated up.

It was very comfortable! We liked wearing the yukata after Onsen But we thought Onsen would be outside, like Anime 😆

My friend I cut ourselves because of the razor blades Especially me, when I shaved, there was blood everywhere

値段が安かった

宿泊してるだけで泊まって満足する感じでありませんでした。

朝食が美味しかったです。

将棋のタイトル戦がおこなわれる、箱根唯一の珍しいホテル。 囲碁、将棋クラブの合宿所としても良いと思います☆

お部屋が清潔であり、大きさもかなり広かった。 部屋の温度が適温であった。 朝のビュッフェの種類が豊富でかつ大変美味しかった。 夜中の要望にも丁寧にご対応していただいた。

特になし

Lokalizacja nieco na uboczu, ale w bezpośredniej bliskości przystanek autobusowy, obiekt z ładnymi, dużymi pokojami, świeżo po remoncie, śniadania urozmaicone, dobre

無料の家族風呂が24時間入れた

部屋が少し狭い

Classic Ryokan- go there for the atmosphere and the bath. Skipped dinner but the buffet breakfast was good. Suggest a western room over the traditional as the futon was on thin side.

Futon was lacking- could probably have padded it a bit but oh well.

The hotel is located near a bus stop that is accessible to rest of Hakone and also there's a direct bus to Shinjuku, Tokyo. The breakfast was traditional Japanese style and I loved it. They also gave very good flavoured toast (e.g., Berries, Matcha, Black sesame) and they were really very good. Some of the staff cannot quite speak English so there were some slight difficulties communicating with them, but otherwise it was a good stay.

There was a fog on the day I went and the hotel was a little hard to find.

The staff were very friendly and allowed me to check in early (which, after arriving via ropeway, was very much appreciated). They explained when the local restaurants closed and how I can book a table with them. The private baths were also very relaxing and they had a wide selection of wash products to go with it. The hotel is located right next to a beautiful view of Mt Fuji and a bus stop. One thing to note: I accidentally left behind a postcard to my family before I checked out. The postcard had a stamp and address on it, and the hotel posted it for me without me having to ask. Very much appreciated.

Minor nit-pick, but when the staff cleaned my room they opened the blocking curtains. There were nights where I forgot to close them and woke up early to the bright June sun. Not something to blame, but my advice is to remember to check your curtains.

Beautifully located with a garden which has a view out to Mt Fuji. Private onsen. Helpful staff.

Not asked at check-in whether I would like to make a reservation for dinner and no alternatives in the immediate vicinity. As it happened the staff were very helpful and arranged for a nearby restaurant to pick me up and drop me back at the hotel.

o zen

no breakfast

scenic and comfortable japanese room the surroundings are great Nice spa with private baths great dinner

the overall experience was quite pricey the public baths could all have a view

Clean, good size, comfortable, with large windows This is an old fashioned hotel with refurbished rooms. Not cosy and lacked atmosphere. Breakfast was a varied buffet, but nothing to write home about.

They can't do anything about the location. It is almost at the furthest point by bus (45mins) from the train station. Buses are of course regular & on time (it is Japan!) with the bus stop just outside the property boundary. The bus also costs 1170 Yen (approx £7) each way which is fairly expensive.

Very nice hotel with a amazing garden, nice private Onsen in case you don't want to go in public (no reservation required for Onsen so you might have to wait a bit. Very good breakfast with lots of options

Room was slightly old fashioned, I needed the power of a giant to open the window

We were given a yukata and it feels like i'm really immersing the Japanese culture. The sento (public bath house) is not crowded and literally i'm the only one present at that time. The staff can you call a ride service from your selected restaurant to eat out for dinner. Lastly they have a lot of selections for the breakfast buffet.

It's just that the location to any other tourist spots is unreachable.

A view of the top of Mount fuji when sky is clear. Private onsen available. Near bus station and the ropeway. Super quiet and spacious to stay. Front desk staff very helpful

It's not near any convenience store or restaurants. You can't go in its own restaurant without a booking. We had to take a 20 min bus ride to find food at night. Hotel is slightly aged e.g. the hair dryer blew a fuse

Nothing we like this place. the hotel has a big front yard and easy for free parking if drive your own car.

the staff at reception doesn't speak English well and don't know how the receptionist at hotel was unable to speak basic English. Difficult to communicate. The message via booking all sent in Japanese and we replied back in English and didn't know whether they can understand. Also the room is old and dated which isn't worthy to the price we paid. This place has the wrong physical address shown on booking.com, when you try to search for this place, don't use the listed address shown on booking.com which will lead you to a wrong hotel, use the name of this place to search it on google map.

Clean, kind service, good thermal waters

Location, no view or food, hard to get anywhere

Beautiful location at the top of the mountain and only 15 minute walk down hill to where we caught the Ropeway one way ticket down the mountain. Buffet breakfast was plentiful and good value. Private onsens/baths were dated but very welcoming.

Biit dated and very remote. No other food options around bit thst was ok. We booked the dinner at hotel which was pricey for what you got.

difficult to get to lunch and dinner nearby. off-season?

onsen and private onsen had many soaps and shampoos, very comfortable. buffet breakfast was great.

when the ropeway to the hotel was down, we would have had to walk in the dark forest path for 12 minutes. luckily, a neighbouring hotel took us via their hotel van to Kagetsuen. should have informed guests that the ropeway would be down and provide alternative modes of transportation. no convenience stores nearby, so if u havent had your dinner, there was nothing to eat at night except for the snacks and potato chips you can buy from the reception (closes at 9.30pm though)