1) you need to pay 10,000 KRW for the usage of the sauna/public bath 2) hotel does not supply toothbrush, toothpaste, shaving kit. When asked, they directed me to convenient stores - GS25. Unbelievable! 3) breakfast was so expensive at 42,000 KRW for buffet selection that was just normal and a malfunction coffee machine on that day!!

It was well appointed and the concierge staff was fantastic. Rooms were clean and decent size. Nice foyer and lobby, suited for business meetings.

Bathroom was ok could be better for a hotel of that standard.

Very nice, clean hotel, kind and collaborative staff

the room was huge and the buffet breakfast was good!

the location

The elevators of west tower should be more organized, or it will cause too much waiting time for high floor customers.

Good

size of the room.

1. Need to update interior decor. Looked a little old. 2. I asked the front desk staff (it was a woman) to call me a cab and told her I need to go to Glad Hotel at Gangnam Coex center. She apparently told the cab driver to take me to the Glad hotel in Yeouido. I found out that I was at the wrong Glad hotel when the cab driver was about to drop me off. The cab driver checked the information he received from dispatch and confirmed that the info given by the hotel staff was the wrong Yeouido location. This detour/mistake cost me an EXTRA HOUR on the road and I was late for my dinner appointment. I know we all make mistakes but I told her multiple times that it’s the one at Gangnam coex center so this was very frustrating indeed. They should really reimburse me for the cab fare difference since this was purely their mistake. Overall, I didn’t think this hotel was good value compared to other hotels I experienced in Korea. Maybe they can get away with it since they are in Ilsan and don’t have as much competition like in other places. But I’m going to try my best to not stay in Ilsan.

kind staff, good location and clean room

not much

the receptionist, gave one client the same room which i checked in by 6.30 pm, at 12.30 or 1 am the other client open my door and try to enter , when i woke up to stop him he apologize and he show me that the receptionist checked him in and gave him the same room i checked in , the hotel worker only said sorry as if nothing happened and came up with very silly explanation , the claimed that the new client suppose to go same room number but in the west tower but he came to your room , how this could happen?? how his west tower room key open my room in the main tower ??i will soon send letter to the Ministry of Tourism and my lawyer.