Nice, updated rooms. Cleaning staff did good job. Loved the pool options and great beach location.

They didn't have water available (even for purchase) after midnight. The front desk person was very rude about this. I feel this is absolutely insane in a country where we aren't able to drink the tap water. The cleaning staff did not leave waters that day in our room either. Additionally, they locked us out of the room our last day because of a "miscommunication" with booking.com about the extra night we added. Luckily, I had the confirmation but they never apologized for the inconvenience and were ready to kick us out. Mind you, this was something I showed when I checked in and they told me 3 nights instead of 4 so we thought it was handled.

The property was clean and the staff was wonderful.

Far away from things.

The resort was beautiful and the staff members were very kind. Carlos at the bellstand was very helpful and knowledgeable. I loved the spa and the photography studio services. Both were extremely professional!

I didn't like the 2k incidental fee being placed on hold upon check-in. That is the highest fee I have ever encountered. I am financially secure, so I could afford that, but how many people can? The accommodations and the food seemed very expensive to me. Lastly, in Starbucks I was served a yogurt with nuts, although I specifically disclosed to the cashier I could not have nuts due to a severe allergy. A sign should be placed on the counter regarding items that contain nuts.

The staff, the sea is swimmable which is super hard to find here in the area. The room was good.

The pools are fantastic. Everybody has accessibility from their lounge chairs. The waterfall edge is great for whale watching. plenty of beach chairs if you prefer the beach. There’s a bar at the beach is well with swings as chairs. The gardens are nice. we ate at all restaurants the food and presentation was wonderful. There’s a small store on site that has delicious gelato, as well as Starbucks coffee menu and delicious croissants! also, beer, liquor, pop, souvenirs, snacks, etc. Tried out the spa for a massage which was fantastic. They also have a steam room, so bring your bathing suit with you. as for the room, the majority have a fantastic view, whether partial or full view of the ocean, and the bathrooms are quite large.

The property, view, room, beach and pool was fantastic. Food and stay was extremely expensive (over double what we spend in cancun area). We ended up buying all inclusive package for the minimum of three days so that we did not have to think about how expensive each drink and meal was. Tax was 32%. All inclusive was an additional $360 per day per couple.

the extensive pools and location to a swimmable beach.

isolated from town and other local businesses.

we loved the amenities. the restaurant was amazing and had a good variety of food. we also scheduled a massage and enjoy the experience.