Beautiful pool area, room was very nicely furnished with lots of space. Very friendly staff

The price I paid in booking.com was not the final price. On top of the price I thought I was paying. Taxes were then added and also the hotel fee

Excelente atención e instalaciones. Un lugar ideal para relajarse

El desayuno. Bastante pobre y demasiado plástico por todas partes.

Sehr freundliche Mitarbeiter, gute/praktische Lage, großer Parkplatz, schöner Pool- und Strandbereich

Frühstück komplett mit viel Wegwerfplastik, so was habe ich ewig nicht mehr gesehen, kein wirklicher Platz zum frühstücken

The hotel is beautiful and setting is nice. The rooms were well furnished and cozy. Does not make up for the cons though.

The customer service was abysmal from start to finish. We are not overly picky guests, but for the price we paid for 2 nights (over $2,000), you would expect far more. Our problems were numerous with the front desk staff, who were incredibly cold, unfriendly, and unhelpfully. (the only nice staff was an Indian lady who did try to help us). Basically, from the moment we walked in, no one said hello or welcomed us. They almost acted annoyed to even have to talk to you. We called in advance and specifically asked about the room layout, as we had children and a five month old baby with us. We were told our room would be two levels, but were given a single level (disability) access room instead. We asked to change our room the second night and they told us it was possible. However, after we packed up ALL our stuff and put it in the lobby, we were told later that the change wasn't possible and had to move back in. What a waste of time on our limited family vacation. Secondly, that same day, we came back to find our room not cleaned (there was no do not disturb sign out, etc.) and we called THREE times to have the room cleaned, but no one ever came. We also asked for a crib in our room, and had to request it again as it was not there. Lastly, another issue was the breakfast. For a hotel of this price and supposed luxury, you would expect more than a basic continental breakfast. But the real issue was the appalling reliance on single-use plastics. We were pretty shocked that all of the plates and utensils were all plastic and thrown away with each guest! We will be coming back to Key West but not staying at this hotel again. I am very disappointed as we had read the high reviews and really did enjoy the setting and the pool, but the customer service and the quality of services was just so lacking for the price we paid.

Tolles Hotel. Sehr stylisch und modern. Tolle Zimmer mit modernen Bädern. Sehr schöne Pool-Area und leckeres Essen an der Strandbar.

Frühstück war unter allen Erwartungen. Auswahl minimal, kaum gesunde Optionen. Alles aus Plaste inklusive der Teller. Wasserdruck in der Dusche im Badezimmer sehr schwach. Nur Baden im Pool möglich, nicht im Meer.

El room.y desayuno incluido. Ambiente familiar y agradable

Jacuzzi aveces apagado

The family room is beautiful and comfortable.

Short breakfast hours

All the staff was very friendly and accommodating. The rooms were very clean and comfortable. The tiki bar was very fun and the bartender was nice.