The hotel felt like a luxurious oasis to retreat from the hot weather. The food at breakfast was sensational!

The exterior could do with a clean. The area viewed from the guest lifts was dirty with litter and rubbish in plain view.

Perfect location, modern , staff go out their way to please , high standard , comfortable bed -U have stayed in many Tel Aviv hotels and this is the best by far , don’t hesitate the place is perfect , restaurants are too has best food in Tel Aviv

Although the food was if excellent standard at the common , and the tastiest food by far , with high quality ingredients and excellent chef, was tastiest meal of my life but the portions are small and needed to get a cheap street shwarma afterwards to fill me , as more would have broke the bank

Most of the personal , the breakfast the service ,

The attitude of the in duty manager the day of my departure . Impossible to find two bags I left at the concierge , the manager in duty was a little raw , did not allowed my don to enter the swimming pool, between check out and our 15 h00 departure , while the toll was laid fir two , and was asked to move to another room I had to wait 4 hours until the room was ready .

The hotel is immaculate and of a high standard. Staff were extremely helpful and very friendly. Overall very professional and a wonderful stay in a great location. The pool is lovely with a great view. Gym is well equipped overall.

Gym could use a pull up bar. Breakfast can be managed better (waiting for tables, service not always prompt for this level of hotel).

I had a couple of issues, from troubles with personal stuff, that staff could not help. Staff with little training, in reception, and restaurants.

all good

room service is slow

Great breakfast. Amazing location

Shaded pool until after lunch

On the Shabbat at the pool there was no food available as there was an issue with kitchen / ingredients and they didn’t even have the Shabbat menu. That was a big problem for us as we keep Shabbat and were unable to go elsewhere to buy food and had to make do with only fruit that they had available …

clean lovely staff

The location and facilities are great, the venue is well suited for persons with disabilities. The restaurant, the bar and the outside terrasse are very pleasant and so is the swimming pool with the lounge area. The customer relations lady was very professional and helpful.

Quite a few of the staff are very junior and need to improve. We had a very unreliable concierge service and the room service was also not at a 5 star level - dirty glasses and empty coffee capsules were not replaced.

Amazing new property with great location

great location. wonderful room. courteous staff

the servers in the dining room for breakfast. never came over to ask if we’d like coffee or tea or water. every hotel I’ve ever been in always has the wait staff immediately ask what you’d like.

breakfasts are tasty, location is great

1. Payments over calculation by reception. Had to spend 1 hour trying to explain them that we are being overcharged until it was confirmed 2. Laundry costed us 600USD 3. staff was extremely rude and ignorant, especially “customer service managers” 4. bathroom was leaking every time you take a shower so it was literally ocean 247 in the bathroom, had to use towels to be able to step on the floor 5. rooms are not worth 1000usd per night, super small, although not bad looking 6. our room was not cleaned until we asked for it for the third time at 16:00… 7. also, we could not process the payment due to some regulations. that’s not hotels responsibility but anyway. No cash, no card, no swift payment was possible to arrange and the hotel did not agree to get payments daily, they wanted all at once and we could not even cancel because cancellation costs almost same amount.

The location is perfect. The room is very confortable - which is not surprising given that it is very expensive.

The staff at the hotel, specially at breakfast, was a little confused. They clearly do not speak english very well - which surprised me - and every single morning we had to complain about something. But what really bothered me was the issue with welcome drink. They offered to us, which was a very nice gesture. Then you go to the bar and show it to the waiter. And you find out that you can only use it for 4 or 5 cocktails, or a soft drink. And I am paying a fortune a night. I know it seems nonsense, but that made my mind about how the chain Kempinsky thinks.

staff is extremely polite, professional, and helpful. super good breakfast with wide range of offering. perfect location, very clean, modern, quite room

Good location

Too expensive for what it offers Small rooms for price Breakfast has good quality food but relies too much on table orders and waiters cannot manage to provide a good service Concierge only starts at 10 am which is sort of late, we took a USD 900 guided tour to Jerusalem which is was also not up to par

Russian speaking personnel and fast response to requests

No taxi arrangements

luxurious and new hotel

very impolite security stuff